Cruise Reservations Coordinator
1 week ago
Oceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences.
Our fleet of seven small ships carries a maximum of 1,238 guests, offering a unique blend of fine dining, destination-rich itineraries, and personalized service.
Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Cruise Reservations Coordinator. In this role, you will provide exceptional support to our travel partners and guests, handling reservations and guest service inquiries via telephone and email.
As a key member of our team, you will be responsible for selling and processing cruise bookings, driving sales, and providing high-level customer service. You will also have the opportunity to develop your skills and knowledge of the cruise industry, working closely with our US office and participating in consumer events and ship visits.
Key Responsibilities- Provide day-to-day contact with travel agents and guests via telephone and email
- Manage email inboxes and respond to incoming emails in a timely manner
- Sell and process cruise bookings from travel agents and direct clients
- Drive sales and provide high-level customer service
- Show knowledge of the product and make informed recommendations
- Book and amend flights using Sabre
- Add hotels, transfers, and shore excursions to bookings using NVS software
- Liaise with other departments as necessary
- Participate in consumer events, exhibitions, and ship visits
- Liaise with the US office as required
- Multi-tasking and organizational skills
- Computer literacy, with experience using Microsoft Office
- Travel industry and general geographical knowledge
- Ability to work independently and as part of a small team
- Customer service or sales background, with a minimum of two years' experience
- Clear and concise grammar in all written communications and booking notes
- Organizational and problem-solving skills
- Ability to perform under pressure
- Strong communication skills with a professional telephone manner
- Flexibility to work Saturdays and Bank Holidays on a rota basis
- Competitive benefits packages, including a pension scheme and development opportunities
- 6 weeks' paid sickness leave and 25 days' paid holiday, plus 8 Bank Holidays
- Bus discounts and a pension matching facility
- Discounted cruise program, subject to service
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