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Cruise Reservations Coordinator
2 months ago
About Oceania Cruises
Oceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences. Our mission is to provide unparalleled service and unforgettable journeys to our guests.
Job Summary
We are seeking a highly skilled Guest Services Coordinator to join our team. As a key member of our reservations and guest services department, you will be responsible for providing exceptional support to our travel partners and guests, ensuring seamless and memorable experiences.
Key Responsibilities
- Provide day-to-day contact with travel agents and guests via telephone and email.
- Manage email inboxes and respond to incoming emails in a timely manner.
- Sell and process cruise bookings from travel agents and direct clients.
- Drive sales and provide high-level customer service.
- Show knowledge of our product and services.
- Book and amend flights using Sabre.
- Add hotels, transfers, and shore excursions to bookings using NVS software.
- Liaise with other departments as necessary.
- Participate in consumer events, exhibitions, and ship visits.
- Liaise with the US office as required.
Requirements
- Multi-tasking and organizational skills.
- Computer literacy, with experience using Microsoft Office.
- Travel industry and general geographical knowledge.
- Ability to work independently and as part of a small team.
- Customer service or sales background, with a minimum of two years' experience.
- Clear and concise grammar in all written communications and booking notes.
- Organizational and problem-solving skills.
- Ability to perform under pressure.
- Strong communication skills with a professional telephone manner.
- Flexibility to work Saturdays and Bank Holidays on a rota basis.
What We Offer
Oceania Cruises offers a competitive benefits package, including a pension scheme, development opportunities, and a range of other perks. We are committed to supporting our employees' growth and well-being.
Language Requirements
Candidates with competencies in English, French, German, and Spanish are considered desirable for this role.
