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Cruise Reservations Coordinator
2 months ago
Oceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences. With a fleet of seven small, stylish vessels, we offer a unique blend of fine dining, enriching itineraries, and personalized service.
Job SummaryWe are seeking a highly skilled and customer-focused Reservations and Guest Services Representative to join our team in the UK, European, and Middle Eastern markets. As a key member of our reservations team, you will be responsible for providing exceptional support to travel agents and guests, processing cruise bookings, and driving sales.
Key Responsibilities- Provide day-to-day contact with travel agents and guests via telephone and email, ensuring a high level of customer satisfaction.
- Process cruise bookings, adding hotels, transfers, and shore excursions as required, using our NVS software.
- Drive sales and provide expert advice on our itineraries, destinations, and onboard experiences.
- Participate in consumer events, exhibitions, and ship visits to promote our brand and products.
- Liaise with our US office as needed to ensure seamless communication and coordination.
- Minimum of two years' experience in a customer-facing role, preferably in the travel industry.
- Excellent communication and interpersonal skills, with a professional telephone manner.
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
- Flexibility to work Saturdays and Bank Holidays on a rota basis.
- A competitive salary and benefits package, including a pension scheme and development opportunities.
- The chance to work for a leading cruise line, with a global reputation for excellence.
- A dynamic and supportive team environment, with opportunities for career growth and development.
