Princess Cruises Reservations Coordinator

7 months ago

Southampton, United Kingdom Carnival UK Full time

We recognise the value of having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that make working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

**The Role**

Ensuring that we are delivering a world-class experience for our guests and maximising revenue opportunities in every interaction, the Princess Cruises Reservations Coordinator is the trusted expert in our products. As a Reservations Coordinator for Princess, you'll provide exceptional customer service, enhance guest experience and deliver against sales & telephony targets.
- Demonstrating excellent customer service when answering inbound calls from both Guests and travel Agent Partners.
- Build and maintain relationships with Guests, Travel Agent Partners, and other departments within the business, leaving a lasting impression.
- Demonstrate strong sales ability & efficiency, achieving sales & telephony targets.
- Responsible for generating circa £1Million in revenue target per annum.
- Service travel agents and Guests queries via webchat.
- Demonstrate strong communication skills in order to support our Guests and Travel Agent Partners with their Pre-Cruise queries and escalations.
- Handle precise & special requests, demonstrating expert product knowledge.
- Working on a fixed weekly rotation with a flexible-time basis to accommodate the operational business hours, which are from 8:00 to 20:00 Monday to Friday, Saturday 09:00 to 17:00, Sunday 10:00 to 16:00, including Bank Holidays.

Our role categories range from CUK15 (entry level) to CUK1 (Brand President), so you can clearly see internal development opportunities. This role is a CUK14 and is offered on a part time, permanent basis, with at least two days based in our Southampton office.

**About You**

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:

- Previous experience working within both a customer service and a sales background
- GCSE/O level English language and Mathematics or equivalent

**Being part of our team has its advantages**

We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits is designed to help support your personal and financial health and well-being.
- Hybrid working (minimum two office days).
- Recognition scheme with prizes and awards.
- Employee Discounted Cruising plus Friends and Family offers.
- Regular office events, including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Employee Assistance and Wellbeing programmes.
- Company paid Health Cash Plan and Health Assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Onsite restaurant offering a range of healthy cooked and grab-and-go meals.
- Discounted retail and leisure via the discount’s portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
- Contributory Defined Contribution Pension scheme.
- A friendly welcome with help settling in.

**_ #LI-Hybrid_**
- #Job Functions: Customer Service; Sales; Administrative_

**About Us**:

- Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our

  • Princess Cruises Reservations Coordinator

    7 months ago

    Southampton, United Kingdom Carnival UK Full time

    We recognise the value of having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

  • Customer Service Cruise Coordinator

    1 month ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    Job Title: Customer Service Cruise CoordinatorRole Overview:We are seeking an experienced Cruise Coordinator to provide exceptional customer service and support for travel partners and guests from UK, European, and Middle Eastern Markets.The ideal candidate will have a strong background in travel, cruise industry understanding, and reservations/call-center...

  • Princess Cruises Reservations Advisor

    6 months ago

    Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

  • Princess Cruises Personal Cruise Representative

    6 months ago

    Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

  • Reservations Support Specialist

    1 month ago

    Southampton, Southampton, United Kingdom Oceania Cruises Full time

    Job Title: Reservations Support SpecialistRole Summary:We are seeking a highly organized and detail-focused Reservations Support Specialist to join our team.As a key member of our reservations team, you will be responsible for supporting the sales and operational functions, ensuring seamless customer experiences.About the Role:Responding to customer...

  • Luxury Cruise Sales Consultant

    3 weeks ago

    Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full time

    About the RoleWe are seeking a highly skilled Luxury Cruise Sales Consultant to join our team at Regent Seven Seas Cruises. As a Sales Consultant, you will be responsible for cultivating and maintaining customer relationships, initiating calls, and recommending modifications to products and services to promote customer retention and drive direct sales.Key...

  • Cruise Consultant

    2 months ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas...

  • Cruise Consultant

    3 weeks ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas...

  • Air Operations Coordinator

    4 weeks ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT US Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience, with every luxury included, for 30 years.Carrying no more than 732 guests, the line's spacious and stylish ships - Seven Seas Explorer, Seven Seas Mariner, Seven Seas Navigator, Seven Seas Splendor, Seven Seas Voyager and from 2023 Seven Seas Grandeur -...

  • EMEA Cruise Sales Representative

    4 weeks ago

    Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full time

    Role OverviewThis EMEA Cruise Sales Representative role involves cultivating and maintaining customer relationships, initiating calls, and recommending modifications to products and services that promote customer retention and drive direct sales.Responsibilities:Promote sales to direct EMEA guests through SF Campaigns and lead generation.Deliver exceptional...

  • Air Operations Coordinator

    3 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT USRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven...

  • Air Operations Coordinator

    3 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT USRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven...

  • Air Operations Coordinator

    2 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT US Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023...

  • Air Operations Coordinator

    4 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT USRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven...

  • Air Operations Coordinator

    4 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT USRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven...

  • Luxury Cruise Reservations Concierge

    1 month ago

    Southampton, Southampton, United Kingdom Carnival UK Group Full time

    Job Description:The Luxury Cruise Reservations Concierge (Dutch Speaking) role at Carnival UK Group offers a unique opportunity to work with luxury cruises and premium holiday experiences. As a Dutch-speaking concierge, you will be responsible for providing exceptional customer service and support to our guests, while also working closely with our travel...

  • Air Operations Coordinator

    4 days ago

    Southampton, UK, Hampshire, United Kingdom Regent Seven Seas Cruises Full time

    ABOUT USRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven...

  • Night Operations Associate

    2 days ago

    Southampton, United Kingdom Regent Seven Seas Cruises Full time

    Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas...

  • Outbound Personal Cruise Representative

    7 months ago

    Southampton, United Kingdom Carnival UK Full time

    We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...

  • Cruise Line Reservations Specialist

    6 days ago

    Southampton, Southampton, United Kingdom Carnival UK Full time

    About Carnival UKCarnival UK is a leading holiday company offering unforgettable experiences to its guests. We are seeking an exceptional individual to join our team as a Dutch speaking International Reservations Concierge working with our luxury Seabourn and premium Holland America Line cruises.This is a full-time permanent position with hybrid working in...