Night Operations Associate
5 days ago
Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.
Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas Grandeur™ - form The World’s Most Luxurious Fleet™ and explore more than 450 immersive destinations globally.
Offering Unrivalled Space at Sea™, guests enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces.
Voyage fares include, gourmet cuisine in a range of specialty restaurants and al-fresco dining venues, fine wines and spirits, entertainment, unlimited internet access, free valet laundry service, pre-paid gratuities onboard, transfers between airport and ship, and one-night pre-cruise hotel package for guests staying in Concierge-level suites and higher.
Free car parking nearby
~ Pension Scheme
~ Private Medical
~ Development Opportunities, partnered with Dale Carnegie
~ Appreciation Bonus
~Discounted Cruise Programme
~25 days paid holiday + 8 Bank Holidays
~ Bus Discounts
The Air Operations Coordinator is a key role within the Guest Services team of Regent, providing information & booking of air services to the internal Guest Services team in the UK office as well as servicing calls from the Outbound Team based in Miami. This is an extremely varied role which not only includes air related activities, air pricing & planning and Staff Travel but also organising and managing special departures for our bespoke Concierge Collection land packages. We always aim to deliver an exceptional level of Customer Service and respond to all incoming calls & emails in a timely manner, delivering highly accurate work to ensure profitability and company goals and be flexible in approach to all tasks. The team also provide our critical Out of Hours Emergency Telephone service, covering Regent & Oceania, delivering round the clock assistance for guests travelling to and from our ships. To include correct fare and all applicable taxes, fees & charges.
Accurately process refunds of fares and taxes to ensure the companies liabilities are kept to a minimum.
Airline Contracts & Pricing:
Identify which airlines offer best price and flight options for each route and collate information to provide to the reservations departments.
Includes ad-hoc requests. Ensure awareness of tactical and special offers released by the airlines and identify ways to promote these to the reservations departments.
Build all pricing for air arrangements and prepare spreadsheets for upload by US office into NVS.
Monitor sales to minimise exposure to penalties from the airlines. Pull reports from GDS (Sabre) and from Reservation system (NVS) to assist with quality check, hotel and transfer manifests for the ships and our US office
Using GDS (Sabre’s) back-office system to ensure all ticket details are stored in the database and pull relevant information from the system to assist with BSP reconciliation
UK Exclusives & Sales Promotions – Concierge Collection:
Special offer cruise fares, work with special offer cruise fares supplied by US office to add extra value to the cruise package (Concierge Collection).
Distribution of cruise pricing received from US office. Check special offer fares received from US office. Liaise with revenue management to build promotions in Reservation system (NVS) and maintain reports of bookings figures.
Pull reports from Reservation system (NVS) for specific cruises and quality check all flight, transfer and forced-overnight accommodation details.
Ensure flights booked match Reservation system (NVS) and all OSI remarks are correct as per the airline’s contract
Shore to ship manifest updates (pre/post transfer arrangements).
Work daily GDS (Sabre) queues to ensure all bookings within ticketing queue are checked and entered onto air analysis spreadsheet and correct ticketing deadlines are assigned.
Corporate Travel Requests:
~ Book and ticket all corporate travel requests from staff within the company for company business only to include air, hotel and UK transfers. Ensure correct approval is obtained and staff are adhering to company policy.
Provide 24-Hour emergency cover, on a rota basis, for both Regent Seven Seas & Oceania Cruise UK/EMEA guests.
Mobile phone and access to reservations systems will be provided.
Working knowledge of MS Office applications, including Excel and Word
Demonstrates resilience and flexibility to business needs
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