Cruise Line Reservations Specialist
3 weeks ago
About Carnival UK
Carnival UK is a leading holiday company offering unforgettable experiences to its guests. We are seeking an exceptional individual to join our team as a Dutch speaking International Reservations Concierge working with our luxury Seabourn and premium Holland America Line cruises.
This is a full-time permanent position with hybrid working in our Southampton office, with the possibility of home-based working dependent on location.
Your Role
You will be responsible for providing outstanding service to our Dutch speaking and English travel advisors and guests. This includes responding to inbound calls and emails, attending to post-sale administrative needs of booked guests, and acting as a liaison between guests/travel advisors and necessary departments to ensure special requests and on-board needs are met.
About You
To succeed in this role, you will need to be fluent in Dutch and English (both verbal and written) and have previous experience in a customer service, sales, or travel environment. Our comprehensive range of benefits includes recognition schemes, employee discounts, regular office events, extensive learning opportunities, employee-led networks, and more.
The estimated salary for this position is £35,000-£45,000 per annum, depending on experience.
We Offer
- A competitive salary
- A comprehensive benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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