International Reservations Specialist
3 days ago
At Carnival UK, we're seeking a highly skilled and fluent International Reservations Specialist to join our team in Southampton. As a key member of our reservations department, you will be responsible for providing exceptional customer service to our Dutch-speaking guests and travel advisors.
Job SummaryWe are offering a competitive salary of £30,000 - £35,000 per annum, depending on experience, to support your role as a Dutch Speaking Customer Experience Representative. You will be working on a full-time permanent basis with hybrid working arrangements, including the possibility of home-based working dependent on location.
Key Responsibilities- Provide intuitive and genuine service to delight our Dutch-speaking and English Travel Advisors and Guests.
- Respond to inbound calls and emails in Dutch and English and attend to the post-sale administrative needs of booked guests, including outbound calls and follow-ups.
- Act as a liaison between Dutch-speaking Guests/Travel Advisors and necessary departments to ensure special requests and on-board needs are met.
- Build and maintain relationships with all Travel Advisors and Guests, being the voice of Holland America Line & Seabourn.
To succeed in this role, you'll need to be:
- Fluent in Dutch and English (both verbal and written).
- Experienced in a Customer Service, Sales or Travel environment.
In return for your expertise, you'll enjoy a comprehensive range of benefits designed to enhance your personal and financial wellbeing, including:
- Recognition scheme with prizes and awards.
- Employee Discounted Cruising plus Friends and Family offers.
- Regular office events, including live entertainment, lifestyle events, and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Employee Assistance and Wellbeing programmes.
- Company-paid Health Cash Plan and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Onsite restaurant offering a range of healthy cooked and grab-and-go meals.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
- Contributory Defined Contribution Pension scheme.
- A friendly welcome with help settling in.
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