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Reservations Support Specialist

1 month ago


Southampton, Southampton, United Kingdom Oceania Cruises Full time

Job Title: Reservations Support Specialist

Role Summary:

We are seeking a highly organized and detail-focused Reservations Support Specialist to join our team.

As a key member of our reservations team, you will be responsible for supporting the sales and operational functions, ensuring seamless customer experiences.

About the Role:
  • Responding to customer inquiries and resolving any queries or issues promptly and professionally.
  • Processing cruise bookings and amendments, utilizing NVS software to add hotels, transfers, and shore excursions.
  • Maintaining accurate records and reports, using data to inform business decisions.
  • Collaborating with cross-functional teams to deliver successful sales campaigns and events.

Salary: £22,000 - £26,000 per annum

Requirements:
  • A minimum of 1 year's experience in customer-facing roles, preferably within the travel industry.
  • Excellent communication and problem-solving skills, with a professional telephone manner.
  • Familiarity with Microsoft Office and ability to learn new systems quickly.
  • Strong geographical knowledge and travel industry awareness.
Benefits:
  • Free car parking nearby
  • Pension Scheme
  • Development Opportunities, partnered with Dale Carnegie
  • 6 weeks paid sickness
  • 25 days paid holiday + 8 Bank Holidays
  • Bus Discounts
  • Pension up to 5% matching facility
  • Discounted cruise Program *subject to service