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Reservations Support Specialist
1 month ago
Job Title: Reservations Support Specialist
Role Summary:We are seeking a highly organized and detail-focused Reservations Support Specialist to join our team.
As a key member of our reservations team, you will be responsible for supporting the sales and operational functions, ensuring seamless customer experiences.
About the Role:- Responding to customer inquiries and resolving any queries or issues promptly and professionally.
- Processing cruise bookings and amendments, utilizing NVS software to add hotels, transfers, and shore excursions.
- Maintaining accurate records and reports, using data to inform business decisions.
- Collaborating with cross-functional teams to deliver successful sales campaigns and events.
Salary: £22,000 - £26,000 per annum
Requirements:- A minimum of 1 year's experience in customer-facing roles, preferably within the travel industry.
- Excellent communication and problem-solving skills, with a professional telephone manner.
- Familiarity with Microsoft Office and ability to learn new systems quickly.
- Strong geographical knowledge and travel industry awareness.
- Free car parking nearby
- Pension Scheme
- Development Opportunities, partnered with Dale Carnegie
- 6 weeks paid sickness
- 25 days paid holiday + 8 Bank Holidays
- Bus Discounts
- Pension up to 5% matching facility
- Discounted cruise Program *subject to service