Hotel Reservation Specialist

3 weeks ago


Southampton, Southampton, United Kingdom Accor Hotels Full time
Job Description:

As a Reservations Agent at Accor Hotels, you will be the primary point of contact for guests and travel agents seeking hotel accommodations. Your role will involve handling customer inquiries, resolving issues, and maximizing revenue through effective sales techniques.

About You:
To succeed in this position, you should have a strong understanding of ACCOR'S Pricing Strategies and Revenue Management principles. You should also be fluent in all hotel products and services, as well as proficient in Opera and Microsoft Office. Previous experience in hotel or resort reservations is essential, with a minimum of 2 years of experience preferred. A degree or diploma in Training and Development or Hotel Management is also required.

Key Responsibilities:
  • Maximize rooms revenue through the conversion of telephone calls into sales
  • Be fluent on all hotel products and services
  • Handle customer queries and complaints relating to Rooms Reservations
  • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies


Benefits:
The estimated salary for this position is $45,000 - $60,000 per annum, depending on your level of experience and qualifications.

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