Customer Service Representative

3 weeks ago


Southampton, Southampton, United Kingdom Accor Hotels Full time

We are seeking a highly skilled Customer Service Representative to join our team at Sofitel Al Hamra Beach Resort. As a key member of our reservations team, you will be responsible for handling incoming and outgoing room reservation requests in accordance with hotel standards and procedures.

The ideal candidate will possess excellent communication and sales skills, enabling them to provide a distinctive service that enhances guest loyalty and promotes the hotel's image. You will also be required to maintain good commercial relationships with bookers, guests, and agencies, while promoting Accor loyalty programs and hotel promotions.

This role requires a high level of professionalism, as you will be responsible for managing guest complaints and reporting all comments or complaints. You must have a perfect knowledge of hotel configuration and products, as well as a thorough understanding of Yield Management performance.

We estimate the salary for this position to be around AED 8,000 per month, based on industry standards and location.



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