Customer Experience Representative

3 days ago


Southampton, Southampton, United Kingdom Metro Bank Plc Full time
Job Summary:

Metro Bank Plc is seeking a highly skilled Customer Experience Representative to join their team. As a key member of the bank's staff, you will be responsible for delivering exceptional customer service and promoting the bank's brand in the community.

  • Provide outstanding customer service and resolve issues efficiently.
  • Stay up-to-date with industry developments and ensure compliance with regulatory requirements.
  • Manage risks to protect customers, colleagues, and the bank.
  • Develop strong relationships with customers and colleagues.
  • No prior experience in finance is required, but customer service and process-driven environments are essential.
Key Responsibilities:
  • Deliver excellent customer service and respond to customer inquiries.
  • Collaborate with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development programs.
  • Maintain accurate records and adhere to data protection policies.
  • Represent Metro Bank in a professional manner and contribute to the bank's reputation.
What We Offer:
  • Competitive salary: £38,000 - £43,000 per annum
  • Discretionary bonus and comprehensive benefits package
  • Ongoing training and internal career advancement opportunities
  • Salary uplift upon completion of training
  • Flexible shift patterns and emphasis on work-life balance


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