Customer Service Representative

13 hours ago


Southampton, Southampton, United Kingdom First Rail Full time

Experience the thrill of delivering exceptional customer service as a Customer Service Representative at First Rail. In this exciting role, you will be the first point of contact for customers at our stations, providing assistance with ticket purchases and route recommendations. Your main responsibilities will include approaching customers in the station concourse to offer help, proactively assisting them with self-service machines, and using technology to ensure seamless travel experiences.

We are seeking individuals who are flexible, enthusiastic, and passionate about delivering great customer service. As a key member of our team, you will be responsible for maintaining high standards of quality and safety, ensuring that our customers have an excellent experience every time they travel with us.

As a Customer Service Representative, you will work a variety of shifts across different locations, including early morning, late evening, and weekend shifts. On average, you will work 37 hours per week over 5 days, with opportunities to earn approximately £32,000 per annum plus regional allowance. We also offer a range of benefits, including free duty and leisure travel on SWR services, discounts on other train operating companies, and an excellent pension scheme.

At First Rail, we value diversity and inclusion, and we strive to create a workplace culture that is welcoming and inclusive for all employees. If you require additional support to complete your application due to a disability or neurodivergent condition, please follow the links below.

Key Responsibilities:

  • Provide exceptional customer service to customers at our stations
  • Assist customers with ticket purchases and route recommendations
  • Proactively assist customers with self-service machines
  • Maintain high standards of quality and safety


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