Customer Service Representative

20 hours ago


Southampton, Southampton, United Kingdom beBee Professionals Full time £22,000 - £28,000
About the Role

We are seeking an experienced Customer Service Representative to join our team in Southampton, United Kingdom. This is a fantastic opportunity for individuals who enjoy delivering exceptional customer experiences and working in a dynamic environment.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.
  • Process customer orders, manage account information, and maintain records of interactions.
  • Work closely with other departments to ensure customer satisfaction and improve overall service quality.
  • Assist with administrative tasks as needed and contribute to a positive work environment.
Requirements
  • Prior experience in a customer-facing role, preferably in a similar industry.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to handle high-volume queries while maintaining attention to detail and accuracy.
  • Proficiency in Microsoft Office and CRM systems.
  • Flexibility to work independently and as part of a team, including weekends.
What We Offer
  • A competitive salary of £25,000 - £30,000 per annum, depending on experience.
  • A comprehensive pension scheme and healthcare benefits package.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A supportive work environment with clear goals and objectives.
  • The chance to work with a talented team and make a real impact on customer satisfaction.
Location

This role is based in Southampton, United Kingdom, offering easy access to public transportation and amenities.



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