Customer Service Representative
14 hours ago
We are seeking a dedicated Customer Service Representative to join our team in Shirley. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities:
- Interact with customers through face-to-face, telephony, and live chat
- Tackle customer inquiries head-on using our in-house CRM system
- Handle PayPoint and Payzone transactions with finesse
- Work towards targets like a champ
- Sell our fantastic products to those who need them
- Collaborate with local charities and organisations
Job Requirements:
- A positive and solution-focused individual with a can-do attitude
- Previous experience in a customer-focused role, either face-to-face or telephony
- The ability to adapt to different customer contact channels
What We Offer:
- Bonus Scheme – A structured bonus scheme which is made up of personal and business elements
- Career progression – Clear progression pathway to help you achieve your goals
- Win tickets – Exciting competitions to win tickets to shows across the country
- Time off – 25 days annual leave plus bank holidays
- Wellbeing – Access to Unmind App for mental wellbeing
- Health care scheme – Includes dental, eye care, and diagnostic health consultations
- Employee Assistance Programme – Dedicated GP line, counselling support, and legal advice
- Exclusive packages – Discounted offers for home Sky TV and broadband packages
Location:
Shirley
Salary Information:
£25,272 (Pro-Rata) £12,636 based on 20 hours per week
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