Customer Service Cruise Coordinator
1 month ago
Job Title: Customer Service Cruise Coordinator
Role Overview:We are seeking an experienced Cruise Coordinator to provide exceptional customer service and support for travel partners and guests from UK, European, and Middle Eastern Markets.
The ideal candidate will have a strong background in travel, cruise industry understanding, and reservations/call-center experience.
About the Role:- Contacting travel agents and guests by telephone and email to provide high-level customer service and resolve any queries or issues.
- Selling and processing cruise bookings from travel agents and direct clients, ensuring seamless customer experiences.
- Demonstrating excellent communication skills and providing regular updates on booking progress.
- Utilizing NVS software to add hotels, transfers, and shore excursions to bookings.
- Promoting cruise sales through various channels and participating in consumer events, exhibitions, and ship visits.
Salary: £25,000 - £30,000 per annum
Requirements:- A minimum of 2 years' experience in customer-facing roles, preferably within the travel industry.
- Excellent communication and problem-solving skills, with a professional telephone manner.
- Familiarity with Microsoft Office and ability to learn new systems quickly.
- Strong geographical knowledge and travel industry awareness.
- Free car parking nearby
- Pension Scheme
- Development Opportunities, partnered with Dale Carnegie
- 6 weeks paid sickness
- 25 days paid holiday + 8 Bank Holidays
- Bus Discounts
- Pension up to 5% matching facility
- Discounted cruise Program *subject to service
-
Luxury Cruise Sales Consultant
3 weeks ago
Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full timeAbout the RoleWe are seeking a highly skilled Luxury Cruise Sales Consultant to join our team at Regent Seven Seas Cruises. As a Sales Consultant, you will be responsible for cultivating and maintaining customer relationships, initiating calls, and recommending modifications to products and services to promote customer retention and drive direct sales.Key...
-
Cruise Line Coffee Service Technician
4 weeks ago
Southampton, Southampton, United Kingdom Resourcing Group Full timeRole Overview:This position involves dedicated service to cruise ships, including global travel for maintenance and repair work.Key Responsibilities:Coffee Machine Installation and Maintenance: Install coffee machines during dock times, ensuring timely completion of cruise line service calls.Tech Support and Development: Develop technical knowledge to...
-
Luxury Cruise Sales Representative
5 days ago
Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full timeJob Title: Luxury Cruise Sales Representative">About Us:Regent Seven Seas Cruises is a leading luxury cruise line that has been delivering unparalleled experiences for over 30 years. With a fleet of six luxurious ships, we offer immersive destination experiences and exceptional service to our guests.Your Role:We are seeking a highly motivated and experienced...
-
Southampton, Southampton, United Kingdom Concept Resourcing Full timeJob Description: As a Cruise Line Coffee Machine Maintenance Specialist, you will be responsible for providing dedicated service to cruise ships, including global travel for maintenance and repair work. You will install coffee machines during dock times, offer regional support across the UK between sailings, and ensure timely completion of cruise line...
-
Cruise Operations Manager
1 week ago
Southampton, Southampton, United Kingdom Tempest Travel Photography Full time**Company Overview**Tempest Travel Photography (TTP) is a leading cruise photography company servicing P&O Cruises and Cunard ships.We're committed to maintaining the highest standards of technology, efficiency, and user experience for our teams and clients.
-
Luxury Cruise Sales Consultant
2 weeks ago
Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full timeSales Consultant Job OpportunityWe are seeking an experienced sales consultant to join our team as a Luxury Cruise Sales Consultant in Southampton. This role involves promoting Regent Seven Seas Cruises products directly to guests from all EMEA countries.The ideal candidate will have a minimum of one year's sales experience, preferably in the cruise...
-
Sales Executive
5 days ago
Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full timeJob Title: Sales Executive - Regent Seven Seas CruisesAbout Us:At Regent Seven Seas Cruises, we strive to deliver unforgettable experiences to our guests. With a fleet of luxurious ships exploring over 450 destinations globally, we provide our customers with unique and memorable experiences.Your Role:We are seeking a highly motivated and experienced sales...
-
Cruise Industry Sales Executive
2 weeks ago
Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full timeAbout the RoleWe are currently seeking a highly motivated Global Travel Sales Specialist to join our team in Southampton. As a key member of our sales team, you will be responsible for promoting Regent Seven Seas Cruises products directly to guests from all EMEA countries.You will need to have excellent communication and negotiation skills, with the ability...
-
Coffee Machine Field Engineer
4 weeks ago
Southampton, Southampton, United Kingdom Resourcing Group Full timeAbout the Role:We are seeking a skilled Coffee Machine Field Engineer to join our team, focusing on cruise line operations and providing national support when needed.Key Job Responsibilities:Cruise Ship Maintenance: Provide dedicated service to cruise ships, including global travel for maintenance and repair work.National Support: Offer regional support...
-
Cruise Line Support Technician Opportunity
2 weeks ago
Southampton, Southampton, United Kingdom Concept Resourcing Full timeCruise Line Support Technician OpportunityWe are looking for a skilled Coffee Service Engineer to provide top-notch service to our clients in the Cruise Line industry. As a member of our team, you will be responsible for installing, maintaining, and repairing coffee machines on board cruise ships, as well as providing regional support across the UK.To...
-
EMEA Cruise Sales Representative
4 weeks ago
Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full timeRole OverviewThis EMEA Cruise Sales Representative role involves cultivating and maintaining customer relationships, initiating calls, and recommending modifications to products and services that promote customer retention and drive direct sales.Responsibilities:Promote sales to direct EMEA guests through SF Campaigns and lead generation.Deliver exceptional...
-
Luxury Cruise Reservations Coordinator
3 weeks ago
Southampton, Southampton, United Kingdom Carnival UK Full timeAre you looking for a challenging and rewarding role that allows you to use your language skills and customer service expertise? We are seeking a Dutch Speaking Customer Experience Representative to join our team in Southampton.About the RoleThis is an exciting opportunity to work on a full-time permanent basis with hybrid working arrangements, including the...
-
Luxury Cruise Reservations Concierge
1 month ago
Southampton, Southampton, United Kingdom Carnival UK Group Full timeJob Description:The Luxury Cruise Reservations Concierge (Dutch Speaking) role at Carnival UK Group offers a unique opportunity to work with luxury cruises and premium holiday experiences. As a Dutch-speaking concierge, you will be responsible for providing exceptional customer service and support to our guests, while also working closely with our travel...
-
Service Engineer
1 month ago
Southampton, Southampton, United Kingdom Concept Resourcing Full timeJob SummaryThis role involves providing dedicated service to cruise ships, including global travel for maintenance and repair work.The ideal candidate will have relevant industry experience with bean-to-cup coffee equipment and be proficient in using systems like Outlook, Excel, and Explorer.The salary range for this position is approximately...
-
Professional Coffee Engineer
4 weeks ago
Southampton, Southampton, United Kingdom Resourcing Group Full time £30,000 - £32,000Job DescriptionProfessional Coffee Engineer - Cruise Line and National SupportWe are seeking a highly skilled Professional Coffee Engineer to join our team. The successful candidate will be responsible for providing dedicated service to cruise ships, including global travel for maintenance and repair work, as well as offering regional support across the UK...
-
Customer Service Representative
1 month ago
Southampton, Southampton, United Kingdom Carnival Corporation & plc Full timeRole OverviewWe take pride in bringing to life iconic brands from Britain's rich seafaring heritage. As a Partnership Helpdesk or Support Advisor, you will demonstrate passion for our brands when interacting with guests and travel agent partners.Key ResponsibilitiesUtilize product knowledge and exceptional customer service skills to resolve queries via...
-
Operations Coordinator
1 week ago
Southampton, Southampton, United Kingdom Holland America Line Inc Full timeAbout the RoleCarnival UK, a leading cruise company operating two of the world's largest cruise lines, P&O and Cunard Line, is seeking an experienced Administrative Professional to join their team in Southampton, UK. This full-time, permanent role offers a competitive salary ranging from £35,000 to £45,000 per annum, including hybrid work arrangements with...
-
Cruise Industry Administrative Professional
2 weeks ago
Southampton, Southampton, United Kingdom Holland America Line Inc Full timeAbout the JobIn this exciting opportunity, you will work as a Senior Administrative Assistant in our Southampton, UK office. Your responsibilities will include managing our team's diaries, emails, and confidential matters, ensuring seamless operations and maintaining high levels of professionalism.About Our TeamWe collaborate closely with EAs, PAs, and...
-
Cruise Line Reservations Specialist
6 days ago
Southampton, Southampton, United Kingdom Carnival UK Full timeAbout Carnival UKCarnival UK is a leading holiday company offering unforgettable experiences to its guests. We are seeking an exceptional individual to join our team as a Dutch speaking International Reservations Concierge working with our luxury Seabourn and premium Holland America Line cruises.This is a full-time permanent position with hybrid working in...
-
Senior Shore Operations Coordinator UK
4 weeks ago
Southampton, Southampton, United Kingdom Pure Human Resources Ltd Full time**About the Role:**We are seeking a seasoned Senior Shore Operations Coordinator to join our team in Southampton.In this role, you will be responsible for coordinating shore operations, including port agency and turnaround services.You will work closely with our operations team to ensure seamless execution of daily tasks and provide exceptional customer...