Customer Service Cruise Coordinator

1 month ago


Southampton, Southampton, United Kingdom Oceania Cruises Full time

Job Title: Customer Service Cruise Coordinator

Role Overview:

We are seeking an experienced Cruise Coordinator to provide exceptional customer service and support for travel partners and guests from UK, European, and Middle Eastern Markets.

The ideal candidate will have a strong background in travel, cruise industry understanding, and reservations/call-center experience.

About the Role:
  • Contacting travel agents and guests by telephone and email to provide high-level customer service and resolve any queries or issues.
  • Selling and processing cruise bookings from travel agents and direct clients, ensuring seamless customer experiences.
  • Demonstrating excellent communication skills and providing regular updates on booking progress.
  • Utilizing NVS software to add hotels, transfers, and shore excursions to bookings.
  • Promoting cruise sales through various channels and participating in consumer events, exhibitions, and ship visits.

Salary: £25,000 - £30,000 per annum

Requirements:
  • A minimum of 2 years' experience in customer-facing roles, preferably within the travel industry.
  • Excellent communication and problem-solving skills, with a professional telephone manner.
  • Familiarity with Microsoft Office and ability to learn new systems quickly.
  • Strong geographical knowledge and travel industry awareness.
Benefits:
  • Free car parking nearby
  • Pension Scheme
  • Development Opportunities, partnered with Dale Carnegie
  • 6 weeks paid sickness
  • 25 days paid holiday + 8 Bank Holidays
  • Bus Discounts
  • Pension up to 5% matching facility
  • Discounted cruise Program *subject to service


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