Princess Cruises Reservations Advisor
6 months ago
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
**The Role**
As a Princess Cruises Reservations Advisor your role is to provide exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets.
Responsibilities include:
- Demonstrating excellent customer service when answering inbound calls from both Guests & Travel Agent Partners
- Build and maintain relationships with Guests, Travel Agent Partners, and other departments within the business, leaving a lasting impression
- Demonstrate strong sales ability & efficiency, achieving sales & telephony targets
- Service Travels Agent and Guests queries via webchat
- Handle precise & special requests, demonstrating expert product knowledge
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time & part time, permanent basis, with at least two days based in our Southampton office.
**About You**
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
- Previous experience working within both a customer service and a sales background
**Being part of our team has its advantages**
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help suport your personal and financial health and wellbeing.
- Home and office-based hybrid working (minimum two office days)
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Employee-led networks
- Employee Assistance and Wellbeing programmes
- Company paid Health Cash Plan and health assessment
- In-house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Contributory Defined Contribution Pension scheme
- A friendly welcome with help settling in
LI-Hybrid
Job Functions: Customer Service; Sales;
LI-IS1
**About Us**:
- Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.
No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.
-
Princess Cruises Reservations Coordinator
7 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value of having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Princess Cruises Reservations Coordinator
7 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value of having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Princess Cruises Personal Cruise Representative
6 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
Luxury Cruise Reservations Concierge
1 month ago
Southampton, Southampton, United Kingdom Carnival UK Group Full timeJob Description:The Luxury Cruise Reservations Concierge (Dutch Speaking) role at Carnival UK Group offers a unique opportunity to work with luxury cruises and premium holiday experiences. As a Dutch-speaking concierge, you will be responsible for providing exceptional customer service and support to our guests, while also working closely with our travel...
-
Luxury Cruise Sales Consultant
3 weeks ago
Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full timeAbout the RoleWe are seeking a highly skilled Luxury Cruise Sales Consultant to join our team at Regent Seven Seas Cruises. As a Sales Consultant, you will be responsible for cultivating and maintaining customer relationships, initiating calls, and recommending modifications to products and services to promote customer retention and drive direct sales.Key...
-
Cruise Consultant
2 months ago
Southampton, United Kingdom Regent Seven Seas Cruises Full timeRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas...
-
Cruise Consultant
3 weeks ago
Southampton, United Kingdom Regent Seven Seas Cruises Full timeRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas...
-
Reservations Co-ordinator
13 hours ago
Southampton, United Kingdom Carnival UK Full timeThe Role As a Reservations Coordinator your role is to provide exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets. - Demonstrating excellent customer service when answering inbound calls from both Guests & Travel Agent Partners. - Build and maintain relationships with Guests, Travel Agent Partners, and...
-
Cruise Line Reservations Specialist
1 week ago
Southampton, Southampton, United Kingdom Carnival UK Full timeAbout Carnival UKCarnival UK is a leading holiday company offering unforgettable experiences to its guests. We are seeking an exceptional individual to join our team as a Dutch speaking International Reservations Concierge working with our luxury Seabourn and premium Holland America Line cruises.This is a full-time permanent position with hybrid working in...
-
Reservations Team Leader
1 day ago
Southampton, United Kingdom Carnival Full time**Job Description** We have an exciting opportunity for a Contact Centre Team Leader, to join our Contact Centre at Princess Cruises. This role forms part of a fantastic team in a growing company and there has not been a more exciting time to be joining Princess Cruises! **The Role** In your new role as Team Leader, you will lead, manage, motivate and...
-
Outbound Personal Cruise Representative
13 hours ago
Southampton, United Kingdom Carnival UK Full timePrincess Cruises is back sailing the world and with 15 ships sailing to over 360 destinations worldwide! We are recruiting for Full Time Personal Cruise Representatives, based in the UK to join our Contact Centre Team on a permanent basis, on a 37.5 houra week contract including weekend work. In our hybrid working environment, you can expect to balance your...
-
EMEA Cruise Sales Representative
4 weeks ago
Southampton, Southampton, United Kingdom Regent Seven Seas Cruises Full timeRole OverviewThis EMEA Cruise Sales Representative role involves cultivating and maintaining customer relationships, initiating calls, and recommending modifications to products and services that promote customer retention and drive direct sales.Responsibilities:Promote sales to direct EMEA guests through SF Campaigns and lead generation.Deliver exceptional...
-
Part Time Reservations Co-ordinator
13 hours ago
Southampton, United Kingdom Carnival UK Full timeThe Role As a Part Time Reservations Coordinator your role is to provide exceptional customer service, enhancing guest experience, and delivering against sales & telephony targets. - Demonstrating excellent customer service when answering inbound calls from both Guests & Travel Agent Partners. - Build and maintain relationships with Guests, Travel Agent...
-
Outbound Personal Cruise Representative
7 months ago
Southampton, United Kingdom Carnival UK Full timeWe recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you. We work flexibly and will help you to find a healthy balance...
-
International Travel Advisor
1 week ago
Southampton, Southampton, United Kingdom Carnival UK Full timeCruise Line Reservations Specialist Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Cruise Line Reservations Specialist. As a key member of our reservations team, you will be responsible for providing exceptional service to our customers and ensuring that their cruise experiences are nothing short of...
-
Customer Service Agent
3 days ago
Southampton, United Kingdom Carnival Full timeWe are Princess Cruises - one of the best known names in the cruise industry, and we visit over 360 destinations each year! We have 17 ships in our fleet, offering exceptional service to our 2 million plus guests each year, and we need you to help us beeven better! Our contact centre is going through a period of massive growth, and we need a number of...
-
Night Operations Associate
5 days ago
Southampton, United Kingdom Regent Seven Seas Cruises Full timeRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years. Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven Seas...
-
Air Operations Coordinator
1 month ago
Southampton, United Kingdom Regent Seven Seas Cruises Full timeABOUT US Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience, with every luxury included, for 30 years.Carrying no more than 732 guests, the line's spacious and stylish ships - Seven Seas Explorer, Seven Seas Mariner, Seven Seas Navigator, Seven Seas Splendor, Seven Seas Voyager and from 2023 Seven Seas Grandeur -...
-
Luxury Cruise Reservations Coordinator
3 weeks ago
Southampton, Southampton, United Kingdom Carnival UK Full timeAre you looking for a challenging and rewarding role that allows you to use your language skills and customer service expertise? We are seeking a Dutch Speaking Customer Experience Representative to join our team in Southampton.About the RoleThis is an exciting opportunity to work on a full-time permanent basis with hybrid working arrangements, including the...
-
Air Operations Coordinator
6 days ago
Southampton, United Kingdom Regent Seven Seas Cruises Full timeABOUT USRegent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience™, with every luxury included, for 30 years.Carrying no more than 732 guests, the line’s spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor®, Seven Seas Voyager® and from 2023 Seven...