Complaint Resolution Coordinator

7 days ago


Ipswich, Suffolk, United Kingdom Greenbean Full time
Cultivating a Positive Work Environment:
In this Customer Complaints Manager role, you will be part of a diverse and supportive team, collaborating with colleagues to share ideas and knowledge and suggest process improvements. You will take pride in your ability to articulate complex information, through both conversation and written communication, and will be confident in using your own initiative and problem-solving skills. The ideal candidate will have a positive, empathetic and professional attitude, and the ability to communicate and translate the technically complex so that it is easily understood.

About the Ideal Candidate:
We're looking for someone who is seen as a problem-solver, able to use their initiative and analytical skills to identify the best course of action. You'll be proactive, analytical, and able to identify ways to improve customer service and complaint handling. Strong analytical and investigative skills are essential, as well as experience working within an investor/adviser-focused department. Knowledge of HMRC pension rules and SIPP / SSAS / ISA / Wrap platforms is also desirable.

Our Commitment to Diversity and Inclusion:
At Greenbean, we are committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic, and aim to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all.

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