Insurance Complaint Resolution Specialist

4 days ago


Ipswich, Suffolk, United Kingdom Employment Specialists Ltd Full time
Job Description:

The Customer Complaints Specialist will play a pivotal role in representing our client's commitment to customer care, handling each complaint with diligence, clarity, and care. The ideal candidate will possess exceptional communication skills and the ability to work with customers and stakeholders across all levels.

About the Role:

  • This is a full-time position, working Monday to Friday with hybrid options available.
  • The successful candidate will have proven experience in complaints handling or customer service, within insurance or financial services.
  • Strong analytical mindset and problem-solving skills are essential to resolve complex cases with precision.

Responsibilities:

  1. Serve as the initial contact for clients raising concerns, addressing each case with a professional and empathetic approach
  2. Conduct thorough investigations, gathering necessary details and documentation to fully understand each situation
  3. Offer timely and accurate resolutions, adhering to industry standards
  4. Document and manage all communications related to complaint cases, ensuring detailed and clear records are maintained
  5. Work closely with other teams to analyse recurring issues and identify ways to improve the overall customer experience
  6. Report on trends in customer complaints and provide valuable feedback to support ongoing improvements

What We Offer:

  • A competitive salary of up to £30,000 per annum
  • A range of benefits and opportunities for professional growth

Contact Information:

  • Please attach your CV when applying
  • We welcome applications from candidates with relevant experience and qualifications


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