Claims Resolution Specialist
2 weeks ago
Claims Resolution Specialist
Ipswich
AXA XL's Claims team is renowned for its expertise in handling complex claims. We're seeking a Claims Resolution Specialist to join our team and contribute to our culture of continuous improvement. As a Claims Resolution Specialist, you will play a critical role in managing and resolving claims for our Motor Fleet customers. You will work closely with your manager and fellow Claims Adjusters to bring claims to a swift resolution.
Key Responsibilities
- Manage a portfolio of claims up to a pre-determined authority level.
- Pro-actively engage with all stakeholders to resolve claims promptly, fairly, and with due expertise.
- Adhere to the Global Claims Handling Practices.
- Demonstrate AXA XL behaviours and values.
- Ensure all claims are reserved wherever possible, within the Reserving Guidelines.
- Develop relationships with Underwriters, Actuaries, and other departments as required.
- Provide superior customer service to policyholders and brokers.
- Instruct and control surveyors, loss adjusters, solicitors, and experts in connection with day-to-day claims handling.
Requirements
- Possess an excellent eye for detail, including accuracy and ability to review, analyse, and gauge an understanding of claims data.
- Excellent written, verbal communication, and negotiation skills.
- Highly organized and able to prioritise workload and operate to tight deadlines.
- Demonstrate a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
- A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
- Enthusiastic with the ability to adapt to change and new challenges.
- Displays positive and inclusive behaviours to ensure everyone feels valued and respected.
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Claims Resolution Specialist
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