Claims Specialist
3 weeks ago
Role Summary
We are seeking a talented Claims Specialist to join our team in Ipswich, UK. As a Claims Specialist, you will be responsible for managing a portfolio of claims, proactively engaging with stakeholders, and ensuring accurate and timely resolution of claims.
Key Responsibilities
- Manage a portfolio of claims, adhering to pre-determined authority levels and ensuring prompt, fair, and expert resolution.
- Liaise with brokers and clients to investigate liability and discuss claims protocols, activity, trends, and defensibility.
- Develop and maintain strong relationships with Underwriters, Actuaries, and other internal departments.
- Provide guidance and direction to Third-Party Administrators and Legal Partners for claims outside Delegated Authority arrangements.
- Effective diary management of claims through a diary system, allowing handlers to review claims every 90 days.
- Regular meetings with delegated claims partners to oversee portfolio performance, improvement areas, and fund adequacy.
- Attend audit performance discussions with key partners, ensuring action points are tackled quickly and effectively.
Requirements
- Knowledge of the MOJ Claims Portal is preferable but not essential.
- Confident and effective communication skills, both written and spoken.
- Excellent organization and ability to prioritize tasks and responsibilities.
- A high level of numeracy and attention to detail.
- Willingness to show pragmatism when required and a true commitment to achieving excellence.
About AXA XL
AXA XL is the P&C and specialty risk division of AXA, known for solving complex risks. We combine an efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business.
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