Complaints Analyst and Resolution Expert
1 month ago
This is an exciting opportunity to join our customer service team as a Customer Complaints Specialist. In this role, you will be responsible for handling customer complaints in a professional and courteous manner, providing timely and accurate resolutions that meet the needs of our customers.
About the Role:
- This is a full-time position, working Monday to Friday with flexible hours available
- The ideal candidate will have excellent communication skills and the ability to work effectively with customers and stakeholders
Key Responsibilities:
- Initial contact with clients raising concerns, addressing each case with a professional and empathetic approach
- Conduct thorough investigations, gathering necessary details and documentation to fully understand each situation
- Offer timely and accurate resolutions, adhering to company policies and industry standards
- Document and manage all communications related to complaint cases, ensuring detailed and clear records are maintained
- Collaborate with other teams to identify areas for improvement and develop strategies to enhance the customer experience
- Analyse trends in customer complaints and provide recommendations for ongoing improvement
Salary and Benefits:
- A competitive salary of up to £30,000 per annum
- A range of benefits and opportunities for professional growth
To Apply:
- Please submit your application, including your CV and any relevant supporting documents
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