Dispute Resolution Executive

11 hours ago


Ipswich, Suffolk, United Kingdom Employment Specialists Ltd Full time
Job Description:
We are seeking a highly skilled Dispute Resolution Executive to join our team at Employment Specialists Ltd. In this role, you will be responsible for managing and resolving customer complaints. Your key responsibilities will include handling complaints from initiation to resolution, adhering to regulatory requirements and company policies. You will also need to investigate complaints thoroughly, gather information, and provide regular updates and reports on complaint trends.

Main Accountabilities:
  • Manage customer complaints from initiation to resolution, ensuring compliance with regulatory requirements and company policies.
  • Investigate complaints thoroughly, gathering all necessary information and evidence to make fair and informed decisions.
  • Liaise with internal departments to address root causes of complaints and implement corrective actions.
  • Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.

Requirements:
  • Previous experience in a Complaints/Customer Relations role within the Insurance industry.
  • Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
  • Knowledge of Regulatory requirements governing the insurance industry (e.g., FCA guidelines).

Salary Range:$60,000 - $80,000 per annum based on location

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