Digital Service Delivery Manager

2 weeks ago


Ipswich, Suffolk, United Kingdom BT Group Full time
Key Responsibilities
  • SRE (Site Reliability Engineering)
  • Operational Readiness
  • Operational Stability
  • Operational Assurance - ensure all delivered solutions are fit to run
  • Trading Reliability - SLAs met for P1/P2/P3 incident management
  • Incident Turnaround and resolution – lead on E2E ownership of incidents though the resolution may be owned by other teams
  • Automation - reduction in levels of ASG Service Requests/manual workarounds and automation of incident handling
  • Security coverage of the estate along with application of latest security patches
  • Customer and stakeholder management
  • Building key critical skills across the team
  • Support cultural change through execution of how systems need to be supported
  • Process change – continuous improvement of ASM processes
  • Innovation to find new ways to provide operational system support whilst maximising efficiencies and cost savings(using AI/ML)
  • Innovation to find new ways to contribute to business benefits via functional changes


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