Digital Service Delivery Manager

2 weeks ago


Ipswich, Suffolk, United Kingdom BT Group Full time
Key Responsibilities
  • SRE (Site Reliability Engineering)
  • Operational Readiness
  • Operational Stability
  • Operational Assurance - ensure all delivered solutions are fit to run
  • Trading Reliability - SLAs met for P1/P2/P3 incident management
  • Incident Turnaround and resolution – lead on E2E ownership of incidents though the resolution may be owned by other teams
  • Automation - reduction in levels of ASG Service Requests/manual workarounds and automation of incident handling
  • Security coverage of the estate along with application of latest security patches
  • Customer and stakeholder management
  • Building key critical skills across the team
  • Support cultural change through execution of how systems need to be supported
  • Process change – continuous improvement of ASM processes
  • Innovation to find new ways to provide operational system support whilst maximising efficiencies and cost savings(using AI/ML)
  • Innovation to find new ways to contribute to business benefits via functional changes


  • Ipswich, Suffolk, United Kingdom DX Delivery Full time

    Job DescriptionAs a Freight Delivery Specialist with DX Freight, you will play a crucial role in ensuring timely and safe delivery of goods throughout the UK and Ireland.ResponsibilitiesDrive 3.5t vehicles and adhere to strict safety guidelines.Deliver goods to customers' premises, meeting or exceeding Service Level Agreements.Develop and maintain strong...


  • Ipswich, Suffolk, United Kingdom Capsule Studio Full time

    Job OverviewCapsule Studio seeks a skilled Digital Marketing Specialist to join our team. This role involves working with the Digital team in the day-to-day management and delivery for clients, focusing on identifying revenue growth opportunities for the agency and for clients.This is an exciting opportunity for someone looking to grow their knowledge and...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    Empower Digital Limited is seeking a highly skilled Chiller Plant Specialist to join their team. As a key member of the Mechanical Services department, you will play a crucial role in the installation and maintenance of electrical, mechanical, and building services engineering projects.The successful candidate will have a minimum of 3+ years of experience...

  • Heavy Goods Driver

    1 hour ago


    Ipswich, Suffolk, United Kingdom DX Delivery Full time

    Job SummaryWe are seeking a skilled Heavy Goods Driver to join our team at DX Freight, responsible for delivering important items throughout the UK and Ireland.About DX FreightDX Freight provides next-day and scheduled delivery services, comprehensive logistics solutions, and warehouse management. As a driver with us, you will be an ambassador for the...


  • Ipswich, Suffolk, United Kingdom Suffolk Marine Safety Careers Full time

    Web Administrator & Sales Assistant RoleWe are seeking a skilled professional to manage our digital presence and engage with customers, ensuring top-notch service in a dynamic and growth-oriented culture.About the Position:As our Web Administrator & Sales Assistant, you will be responsible for managing our digital operations, customer interactions, and sales...

  • Truck Driver

    32 minutes ago


    Ipswich, Suffolk, United Kingdom DX Delivery Full time

    Delivery ExcellenceDX Freight is seeking an experienced Truck Driver - 3.5T to join our team, committed to delivering excellent results and building long-lasting relationships with our customers.Key Performance IndicatorsMeet or exceed delivery targets and Service Level Agreements.Ensure high levels of customer satisfaction through prompt resolution of...


  • Ipswich, Suffolk, United Kingdom Crown Prosecution Service Full time

    About UsThe Crown Prosecution Service is a leading organization in the delivery of justice through the effective prosecution of crime. Our team is responsible for providing a professional, efficient, and high-quality service. We're seeking a barrister or solicitor with at least 10 years' post-qualified experience in criminal law or civil litigation to join...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    About UsWe are Empower Digital Limited, a dynamic and innovative company providing building services solutions. We are looking for a Building Services Technician to join our team in Ipswich. This is a fantastic opportunity to work on a wide range of projects, from installation to maintenance, and develop your skills and expertise in electrical, mechanical,...


  • Ipswich, Suffolk, United Kingdom Crown Prosecution Service Full time

    We are recruiting a senior professional to oversee the delivery of legal services across England and Wales. As a seasoned leader, you will support the Director of Public Prosecutions in driving organisational objectives and ensuring a high-quality service.Role OverviewThis role involves providing strategic leadership and guidance to teams across the...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    The Climate Control Professional will be responsible for designing, implementing, and maintaining climate control systems that meet the needs of Empower Digital Limited's diverse clients. This involves working closely with the Mechanical Engineering Manager to ensure seamless project delivery and achieving the highest level of customer satisfaction. The...


  • Ipswich, Suffolk, United Kingdom Crafted Careers Full time

    Role OverviewWe are seeking a skilled Digital Marketing Specialist to join our team at Crafted Careers. In this role, you will work closely with our advertising team to deliver and manage smaller to medium-sized advertising accounts and projects.About the JobAs an Advertising Campaign Manager, you will be responsible for working within our advertising team,...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    About the RoleEmpower Digital Limited is seeking a Mechanical Engineering Specialist to join their team. As an integral part of the company's growth, this position will play a crucial role in expanding the team and contributing to the successful delivery of projects and contracts.The successful candidate will be involved in local and remote collaborations,...


  • Ipswich, Suffolk, United Kingdom Crafted Full time

    Job DescriptionJob OverviewCrafting innovative online advertising campaigns for small to medium-sized accounts, with the potential to expand to larger-scale projects. Responsibilities include optimising performance, suggesting process enhancements, and collaborating with the Head of Advertising and/or Group Advertising Strategist.Account ManagementSupport...


  • Ipswich, Suffolk, United Kingdom Capsule Studio Full time

    **About the Role:**We are seeking a skilled Digital Marketing Specialist to join our team at Capsule Studio. As a key member of our digital marketing team, you will play a vital role in delivering high-quality services to our clients and driving revenue growth for the agency.The ideal candidate will have experience in managing day-to-day client...


  • Ipswich, Suffolk, United Kingdom CRAFTED Full time

    Job SummaryWe are seeking a highly skilled Digital Advertising Specialist to join our team in Ipswich. As a key member of our advertising team, you will be responsible for delivering effective advertising campaigns and providing exceptional client service.Key Responsibilities:Develop and implement digital advertising strategies to achieve business...


  • Ipswich, Suffolk, United Kingdom CRAFTED Full time

    CRAFTED is seeking a skilled Digital Search Operations Manager to lead our team of SEO experts in delivering high-quality organic search campaigns for clients. As a key member of our team, you will analyze results and data trends, generate presentations for clients with clear actionable insights.The successful candidate will have a strong understanding of...


  • Ipswich, Suffolk, United Kingdom Eastern Colleges Group Full time

    Digital Resource SpecialistWe are looking for an experienced Digital Resource Specialist to join our team in Ipswich. This is a fantastic opportunity to contribute to the development and implementation of digital solutions that support student learning and success.About the RoleEstimated salary: £40,000 - £50,000 per annum (dependent on location)In this...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    About the RoleWe are seeking a skilled Senior Mechanical Installation Specialist to join our team at Empower Digital Limited. The successful candidate will be responsible for installing, maintaining and repairing various building services plants, including installations, maintenance and repairs of HVAC systems.


  • Ipswich, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Route Delivery Associate to join our team at beBee Professionals in Ipswich, United Kingdom. The successful candidate will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver goods to customers across...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    Empower Digital Limited is seeking a highly skilled Commercial Gas and Oil Engineer to join their dynamic team.About the role:As a Commercial Gas and Oil Engineer, you will carry out reactive repairs, service, and other works to heating systems in commercial buildings across East Anglia.Key responsibilities include:Carrying out routine maintenance and...