Digital Service Delivery Manager

1 week ago


Ipswich, Suffolk, United Kingdom BT Group Full time
Key Responsibilities
  • SRE (Site Reliability Engineering)
  • Operational Readiness
  • Operational Stability
  • Operational Assurance - ensure all delivered solutions are fit to run
  • Trading Reliability - SLAs met for P1/P2/P3 incident management
  • Incident Turnaround and resolution – lead on E2E ownership of incidents though the resolution may be owned by other teams
  • Automation - reduction in levels of ASG Service Requests/manual workarounds and automation of incident handling
  • Security coverage of the estate along with application of latest security patches
  • Customer and stakeholder management
  • Building key critical skills across the team
  • Support cultural change through execution of how systems need to be supported
  • Process change – continuous improvement of ASM processes
  • Innovation to find new ways to provide operational system support whilst maximising efficiencies and cost savings(using AI/ML)
  • Innovation to find new ways to contribute to business benefits via functional changes


  • Ipswich, Suffolk, United Kingdom Capsule Studio Full time

    Job OverviewCapsule Studio seeks a skilled Digital Marketing Specialist to join our team. This role involves working with the Digital team in the day-to-day management and delivery for clients, focusing on identifying revenue growth opportunities for the agency and for clients.This is an exciting opportunity for someone looking to grow their knowledge and...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    Empower Digital Limited is seeking a highly skilled Chiller Plant Specialist to join their team. As a key member of the Mechanical Services department, you will play a crucial role in the installation and maintenance of electrical, mechanical, and building services engineering projects.The successful candidate will have a minimum of 3+ years of experience...


  • Ipswich, Suffolk, United Kingdom Suffolk Marine Safety Careers Full time

    Web Administrator & Sales Assistant RoleWe are seeking a skilled professional to manage our digital presence and engage with customers, ensuring top-notch service in a dynamic and growth-oriented culture.About the Position:As our Web Administrator & Sales Assistant, you will be responsible for managing our digital operations, customer interactions, and sales...


  • Ipswich, Suffolk, United Kingdom Capsule Studio Full time

    Job SummaryCapsule Studio is seeking a skilled Digital Marketing Specialist to join our team. As a key member of our digital marketing team, you will be responsible for managing and delivering client campaigns, identifying revenue growth opportunities, and providing regular updates on performance metrics.Key ResponsibilitiesDevelop and execute digital...


  • Ipswich, Suffolk, United Kingdom Crown Prosecution Service Full time

    About UsThe Crown Prosecution Service is a leading organization in the delivery of justice through the effective prosecution of crime. Our team is responsible for providing a professional, efficient, and high-quality service. We're seeking a barrister or solicitor with at least 10 years' post-qualified experience in criminal law or civil litigation to join...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    About UsWe are Empower Digital Limited, a dynamic and innovative company providing building services solutions. We are looking for a Building Services Technician to join our team in Ipswich. This is a fantastic opportunity to work on a wide range of projects, from installation to maintenance, and develop your skills and expertise in electrical, mechanical,...


  • Ipswich, Suffolk, United Kingdom Crown Prosecution Service Full time

    We are recruiting a senior professional to oversee the delivery of legal services across England and Wales. As a seasoned leader, you will support the Director of Public Prosecutions in driving organisational objectives and ensuring a high-quality service.Role OverviewThis role involves providing strategic leadership and guidance to teams across the...


  • Ipswich, Suffolk, United Kingdom https:jobs-redefined.cositemap Full time

    IT Systems Delivery ManagerWe are seeking an experienced IT Systems Delivery Manager to oversee the delivery of IT services across our care homes and support facilities.The successful candidate will have previous experience of IT Service Delivery, managing outsourced providers, and a proven track record in cyber security and GDPR compliance.Key...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    The Climate Control Professional will be responsible for designing, implementing, and maintaining climate control systems that meet the needs of Empower Digital Limited's diverse clients. This involves working closely with the Mechanical Engineering Manager to ensure seamless project delivery and achieving the highest level of customer satisfaction. The...


  • Ipswich, Suffolk, United Kingdom Adler & Allan Full time

    Sales and Service Delivery SpecialistAbout the role:Support the acquisition and delivery of contracts securing new and recurring work and meeting revenue, gross margin and EBITDA targets for all services delivered on USVF bases in the UK.Manage the recurring minor maintenance repair (RMMR) contract process from task enquiry receipt to invoicing.Procure...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    About the RoleEmpower Digital Limited is seeking a Mechanical Engineering Specialist to join their team. As an integral part of the company's growth, this position will play a crucial role in expanding the team and contributing to the successful delivery of projects and contracts.The successful candidate will be involved in local and remote collaborations,...


  • Ipswich, Suffolk, United Kingdom Crafted Full time

    Job DescriptionJob OverviewCrafting innovative online advertising campaigns for small to medium-sized accounts, with the potential to expand to larger-scale projects. Responsibilities include optimising performance, suggesting process enhancements, and collaborating with the Head of Advertising and/or Group Advertising Strategist.Account ManagementSupport...


  • Ipswich, Suffolk, United Kingdom Capsule Studio Full time

    **About the Role:**We are seeking a skilled Digital Marketing Specialist to join our team at Capsule Studio. As a key member of our digital marketing team, you will play a vital role in delivering high-quality services to our clients and driving revenue growth for the agency.The ideal candidate will have experience in managing day-to-day client...


  • Ipswich, Suffolk, United Kingdom CRAFTED Full time

    Job SummaryWe are seeking a highly skilled Digital Advertising Specialist to join our team in Ipswich. As a key member of our advertising team, you will be responsible for delivering effective advertising campaigns and providing exceptional client service.Key Responsibilities:Develop and implement digital advertising strategies to achieve business...


  • Ipswich, Suffolk, United Kingdom Capsule Studio Full time

    Job Title: Digital Marketing ExecutiveAt Capsule Studio, we're seeking a highly skilled Digital Marketing Executive to join our team. As a key member of our digital team, you'll be responsible for delivering exceptional results for our clients, driving revenue growth, and staying ahead of the curve in the ever-evolving digital landscape.Key...


  • Ipswich, Suffolk, United Kingdom Kier Group Full time

    Job Description:As a Field Performance Manager at Kier Group, you'll be responsible for the day-to-day management of the team leaders and operatives within your region. Working closely with Anglian Water partners and other local delivery teams, you'll ensure that activities are undertaken with a customer focus and efficiently delivered. This role is ideal...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    About the RoleWe are seeking a skilled Senior Mechanical Installation Specialist to join our team at Empower Digital Limited. The successful candidate will be responsible for installing, maintaining and repairing various building services plants, including installations, maintenance and repairs of HVAC systems.


  • Ipswich, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Route Delivery Associate to join our team at beBee Professionals in Ipswich, United Kingdom. The successful candidate will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver goods to customers across...


  • Ipswich, Suffolk, United Kingdom Empower Digital Limited Full time

    Empower Digital Limited is seeking a highly skilled Commercial Gas and Oil Engineer to join their dynamic team.About the role:As a Commercial Gas and Oil Engineer, you will carry out reactive repairs, service, and other works to heating systems in commercial buildings across East Anglia.Key responsibilities include:Carrying out routine maintenance and...


  • Ipswich, Suffolk, United Kingdom Somerville Heart Foundation Full time

    Job OpportunitySomerville Heart Foundation is seeking a highly skilled Digital Marketing, Fundraising and Communications Officer to play a crucial role in our team based in Ipswich. This part-time position is available for 25-35 hours per week and is initially a fixed-term contract for 12 months with the possibility of leading to a permanent role.The...