Dispute Resolution Specialist

2 days ago


Ipswich, Suffolk, United Kingdom Greenbean Full time
Company Overview:
Greenbean is a company that places importance on cultural contribution above technical ability. We are working with a company who are looking for a Dispute Resolution Specialist to join their team in Ipswich, on a salary of £29,000- £31,000. This role is important in supporting the service Excellence objectives to ensure positive customer outcomes are achieved by using a variety of dispute resolution skills.

Job Description:
We are seeking a highly skilled and experienced Customer Complaints Manager to handle complaints and price comparison cases to agreed standards, in compliance with the Code of Conduct. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to articulate complex information through both conversation and written communication.

Required Skills and Qualifications:
The successful candidate will possess good discretion and judgment when dealing with a wide range of situations, a positive, empathetic and professional attitude, and the ability to communicate and translate the technically complex so that it is easily understood. They will also be confident in using their own initiative and problem-solving skills, and able to establish and maintain relationships with investors, advisors, and the Ombudsman.

Benefits:
Join us and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing. You'll receive a competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance. Plus, you'll have potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.

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