Ambassador of Exceptional Guest Experiences

3 weeks ago


London, Greater London, United Kingdom Accor Full time


Guest Experience Executive Job Description

About the Role



As a Guest Experience Executive at Raffles London at The OWO, you will have the opportunity to deliver exceptional service to our guests, ensuring their stay with us is nothing short of memorable.



Responsibilities




  • To provide professional and courteous service to our guests, consistently meeting and exceeding the high standards set by LQA and Forbes.


  • To take a proactive approach in resolving guest complaints, inquiries, or concerns, escalating situations as necessary to ensure a seamless experience.


  • To maintain accurate knowledge of hotel operations and events, ensuring you can provide guests with up-to-date information.


  • To assist with delivering exceptional service to guests making Food & Beverage reservations, ensuring that these are handled in a professional manner.


  • To maintain a high level of organisational skills, ensuring daily tasks are completed efficiently and effectively.


  • To perform additional duties as required or assigned, including working in different departments or restaurants.



Requirements




  • Experience with OPERA PMS, Alliants, Knowcross, and Alcatel PBX or equivalent systems.


  • A degree in Hospitality Management from an accredited educational institution.


  • At least one year's experience within a luxury hotel environment.


  • Ability to demonstrate previous experience in understanding the requirements for functioning within a high-performing team.



About Raffles



As a member of our Raffles team, you will enjoy a range of benefits, including 28 days' holiday, staff meals, free dry cleaning for uniform, and enhanced sick pay, among others.



Our Values



At Raffles, we believe in being you, being kind, being happy, being confident, and having your purpose. We strive to create a culture where our colleagues feel valued and supported.



Join Us



If you are passionate about delivering exceptional guest experiences and possess the skills and qualities outlined above, we would love to hear from you.



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