Strategic Customer Success Expert
4 days ago
Build a Better Web
">At Netlify, we're on a mission to simplify web development by unifying tools, services, and APIs into one workflow. As a Strategic Customer Success Manager, you'll empower top brands to ship campaigns faster, reduce risk, and boost productivity and revenue.
We're looking for a skilled professional with proven experience in successful implementation and communication with strategic accounts. Your expertise will help drive engagement, feature adoption, and growth opportunities within our account base.
About the Role
">- Partner with customers to increase engagement while protecting global net retention
- Offer guidance on leveraging Netlify to drive business and technical objectives
- Serve as the primary business-related point of contact for contractual and project-related questions
Requirements
">- Proven experience in Enterprise Customer Success or adjacent roles related to renewals and account management
- Familiarity with composable architecture (MACH) approach and SaaS services
- Strong ability to analyze data points in relation to customer usage and growth on the Netlify Platform
What You'll Get
">- $120,000 - $150,000 per year, depending on experience
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The opportunity to work with a leading company in the web development space
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