Strategic Customer Success Manager, Business Growth

7 days ago

London, Greater London, United Kingdom Vanta Full time
Unlock Your Potential as a Strategic Customer Success Manager

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Our team is kind, talented, and passionate about making a difference in the industry.

As Vanta's EMEA Strategic Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with our specialized solutions. By combining your customer-centric approach with expertise in our products and security best practices, you will contribute to the overall success and satisfaction of our customers in achieving robust security and compliance outcomes through retention of customers and health of the book of business.

Our success over the last year was exponential, and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Enterprise Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy.

Key Responsibilities:
  • Lead all post-sales activities for Vanta's mid-market customers through onboarding, implementation, product expertise, renewal, and identify upsell opportunities.
  • Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
  • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
  • Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (ISO 27001, SOC 2, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management solution.
  • Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
  • Work cross-functionally to resolve customer business issues and work toward mutual goals.

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