Customer Success Expert

14 hours ago


London, Greater London, United Kingdom ContraForce Full time

We're democratizing security operations at ContraForce, making it simple for any level defender to operate with agility and stop cyber threats. As our Customer Success Manager, you will be the bridge between our customers and our organization, ensuring they achieve their desired outcomes and maximize the value they receive from our products and services.

This role requires a strong focus on relationship management, problem-solving, and strategic thinking. You will work closely with cross-functional teams, including Sales, Product, and Support, to enhance the customer experience.

Key responsibilities include:

  • Account Management: Monitor customer usage and satisfaction, proactively identifying opportunities for upselling or renewal.
  • Support and Training: Provide ongoing support and training to customers, helping them navigate challenges and maximize product value.
  • Performance Metrics: Analyze customer data to track success metrics, identify trends, and report on customer health.

You will need:

  • Bachelor's degree in business administration, Communications or related field plus 5 years of experience in business, OR master's degree in business administration, Communications or related field plus 3 years of experience in business
  • Proven experience in a customer success, account management, or related role.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
  • Experience with CRM software and customer engagement tools.


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