Night Shift Operations Manager
2 days ago
Job Title: Night Shift Duty Manager
Job Summary:
We are seeking a highly skilled and experienced Night Shift Duty Manager to join our team at SSP Group. As a Night Shift Duty Manager, you will be responsible for overseeing the daily operations of our retail unit during night shifts, ensuring a clean, welcoming atmosphere that exceeds customer expectations.
Key Responsibilities:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Requirements:
- At least 1 year of experience working as a supervisor in a similar high-volume retail role is preferred.
- Previous night shift work experience is advantageous.
What We Offer:
- Free Meal & Parking: while on shifts.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply)
- App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
About SSP Group:
SSP Group is a leading operator of food and beverage outlets in travel locations, with a portfolio of over 500 brands. We are committed to delivering exceptional customer experiences and providing a dynamic and inclusive work environment for our employees.
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