Night Shift Team Lead
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a Duty Manager, you will be responsible for leading a team of staff and ensuring the smooth operation of our night shift.
Key Responsibilities:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
Requirements:
- At least 1 year of experience working as a supervisor in a similar high volume retail role is preferred.
- Previous night shift work experience is advantageous.
- Ability to work flexibly, including weekends and bank holidays.
- Excellent communication and leadership skills.
- Ability to work under pressure and make decisions quickly.
What We Offer:
- Free meal and parking while on shifts.
- Employee discounts on various SSP brands and franchises across the UK.
- Friends and Family App offering 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Access to award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
- Health and wellbeing support, including Retail Trust and flexible working.
- Culture of diversity and inclusion, with various networks to support you.
- Activities and recognition programs to celebrate your achievements.
- Financial support, including pension plans, life assurance and share incentives scheme.
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