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Night Shift Operations Manager

2 months ago

Horley, Surrey, United Kingdom SSP Group Full time
Job Title: Night Shift Duty Manager

Are you a motivated and organized individual with a passion for delivering exceptional customer experiences? We are seeking a Night Shift Duty Manager to join our team at SSP Group, a leading provider of food and beverage services in airports and transportation hubs.

About the Role:

As a Night Shift Duty Manager, you will be responsible for leading a team of colleagues to deliver outstanding customer service and operational excellence in a fast-paced retail environment. You will oversee the day-to-day operations of the unit, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Lead and motivate a team of colleagues to deliver exceptional customer service and operational excellence.
  • Oversee the day-to-day operations of the unit, including opening and closing procedures, inventory management, and cash handling.
  • Ensure that all health and safety procedures are followed and that the unit is maintained in a clean and safe environment.
  • Monitor and control costs, including labor, inventory, and waste management.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent customer experiences.
Requirements:
  • Previous experience in a supervisory or management role in a retail or hospitality environment.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Strong problem-solving and analytical skills.
  • Ability to work flexible hours, including nights, weekends, and bank holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • Free meal and parking while on shift.
  • Employee discounts on SSP brands and franchises.
  • Flexible scheduling to accommodate various lifestyles.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.