Night Shift Team Lead

6 days ago

Horley, Surrey, United Kingdom SSP Group Full time

Job Summary:

We are seeking a highly skilled and experienced Duty Manager to join our team at SSP Group. As a Duty Manager, you will be responsible for leading a team of staff and ensuring the smooth operation of our night shift.

Key Responsibilities:

  • Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
  • Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
  • Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
  • Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Requirements:

  • At least 1 year of experience working as a supervisor in a similar high volume retail role is preferred.
  • Previous night shift work experience is advantageous.
  • Ability to work flexibly, including weekends and bank holidays.
  • Excellent communication and leadership skills.
  • Ability to work under pressure and make decisions quickly.

What We Offer:

  • Free meal and parking while on shifts.
  • Employee discounts on various SSP brands and franchises across the UK.
  • Friends and Family App offering 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
  • Access to award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
  • Health and wellbeing support, including Retail Trust and flexible working.
  • Culture of diversity and inclusion, with various networks to support you.
  • Activities and recognition programs to celebrate your achievements.
  • Financial support, including pension plans, life assurance and share incentives scheme.

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