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Night Operations Manager

2 months ago


Horley, Surrey, United Kingdom Arora Group Full time

About the Role:

We are seeking a highly skilled and experienced Night Manager to join our team at Arora Group. As a Night Manager, you will be responsible for overseeing all activities during the overnight shift, ensuring the smooth operation of our hotel.

Key Responsibilities:

  • Manage and supervise all activities during the overnight shift, ensuring the highest standards of customer service and hotel operations.
  • Assist with check-in and check-out procedures as needed, providing a seamless experience for our guests.
  • Act as the main point of contact for all in-house and external guest queries and requests, resolving issues promptly and efficiently.
  • Liaise with all departments to ensure swift and efficient communication across the hotel, and assist them when necessary.
  • Ensure all legal, health and safety standards are adhered to, maintaining a safe and secure environment for our guests and staff.
  • Duty Management shifts as required, demonstrating flexibility and a commitment to the success of our hotel.

What We Offer:

As a Night Manager at Arora Group, you will receive a competitive salary, 28 days paid holiday with an extra 5 days after 5 years' service, and a range of other benefits, including:

  • A competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years' service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Pension cover
  • Unrivalled Career Progression prospects