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Night Operations Manager

2 months ago

Horley, Surrey, United Kingdom Arora Group Full time

Key Responsibilities:

  • Oversee all overnight shift activities, ensuring seamless hotel operations.
  • Support check-in and check-out procedures, providing exceptional guest experiences.
  • Act as the main contact point for guest queries and requests, resolving issues promptly and professionally.
  • Collaborate with departments to ensure effective communication and support, driving team success.
  • Ensure compliance with legal, health, and safety protocols, maintaining a safe working environment.
  • Manage Duty shifts as needed, demonstrating flexibility and adaptability.

What We Offer:

As a valued member of the Arora Group team, you'll enjoy a range of benefits, including:

  • Competitive salary and benefits package.
  • 28 days paid holiday, with additional days after 5 years of service.
  • Discounted hotel room rates for you, friends, and family.
  • Training and Development opportunities to enhance your skills and career.
  • Uniform and Complimentary Dry Cleaning.
  • Free Meals during shifts, promoting a healthy work-life balance.
  • Pension coverage, securing your financial future.
  • Great Career Progression possibilities within the Arora Group.