Social Housing Ambassador

4 days ago


StainesuponThames, Surrey, United Kingdom Build Recruitment Full time
Job Description: We are seeking a highly skilled Resident Liaison Officer to join our Construction Team. As a key member of the team, you will be responsible for maintaining effective communication with residents in social housing properties during construction projects.

Key Responsibilities:
• Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise
• Responding to residents' questions and concerns through email, phone, or in-person home visits
• Attending coffee mornings with the Foreperson to discuss upcoming construction activities
• Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion

Requirements: The ideal candidate will have strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required.

Benefits: A competitive salary of £25,000 - £27,500 per annum, plus benefits such as a company van and fuel card.

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