Residential Communication Specialist

4 days ago


StainesuponThames, Surrey, United Kingdom Build Recruitment Full time
Job Summary: We are seeking a highly skilled Social Housing Liaison to join our Construction Team. As a key member of the team, you will be responsible for communicating with residents in social housing properties during construction projects.

About the Role:
As a Customer Service Representative, you will be responsible for drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise. You will also respond to residents' questions and concerns through email, phone, or in-person home visits.

Responsibilities:
  • Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
  • Responding to residents' questions and concerns through email, phone, or in-person home visits.
  • Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
  • Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
Requirements: Strong interpersonal skills and experience in providing excellent face-to-face customer service. Previous experience as a CSR is helpful but not required.

What We Offer: A competitive salary of £25,000 - £27,500 per annum, plus benefits such as a company van and fuel card.

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