Order Entry Tier Lead

4 days ago


London, Greater London, United Kingdom Funko Full time
Role Overview
The Order Entry Tier Lead is a pivotal role within the Funko team, responsible for overseeing the performance of Order Entry Coordinators and ensuring seamless customer and operational transactions. This position plays a key part in assisting Team Leaders, Senior Managers, and Vice Presidents to develop scalable and accurate processes that drive downstream success.

Key Responsibilities:
  • Work collaboratively with the team to process sales orders accurately and efficiently, aligning with the fulfilment policy.
  • Lead and supervise direct reports, providing regular one-to-ones, performance reviews, and training requirements to ensure their growth and development.
  • Support Team Leaders in documenting customer-specific processes within the tier.
  • Motivate the tier team to meet or exceed tier-level KPIs.
  • Prepare insightful reports for the tier Team Leader.
  • Ensure exceptional customer service, resulting in increased productivity and achieving incentive goals.
  • Train new starters within the Order Entry Team.
  • Handle Order Entry exception reporting for the tier.
  • Assist in projects assigned by Senior Managers and Vice Presidents.
  • Attend handover meetings for new accounts from the on-boarding team for the tier.
  • Responsible for unclean order management for the tier.
  • Maintain the tiers email folders within the order entry inbox.
  • Provide cover for Team Leader's responsibilities when they are out of the business.

Requirements:
  • Effective written and verbal communication skills.
  • Excellent attention to detail.
  • Pro-active, creative, and self-motivated work style.
  • Exceptional organization and time management skills.
  • Demonstrable client service focus.
  • Previous supervisory experience advantageous.
Estimated Salary Range: $60,000 - $80,000 per year.
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