Order Entry Tier Lead
4 days ago
The Order Entry Tier Lead is a pivotal role within the Funko team, responsible for overseeing the performance of Order Entry Coordinators and ensuring seamless customer and operational transactions. This position plays a key part in assisting Team Leaders, Senior Managers, and Vice Presidents to develop scalable and accurate processes that drive downstream success.
Key Responsibilities:
- Work collaboratively with the team to process sales orders accurately and efficiently, aligning with the fulfilment policy.
- Lead and supervise direct reports, providing regular one-to-ones, performance reviews, and training requirements to ensure their growth and development.
- Support Team Leaders in documenting customer-specific processes within the tier.
- Motivate the tier team to meet or exceed tier-level KPIs.
- Prepare insightful reports for the tier Team Leader.
- Ensure exceptional customer service, resulting in increased productivity and achieving incentive goals.
- Train new starters within the Order Entry Team.
- Handle Order Entry exception reporting for the tier.
- Assist in projects assigned by Senior Managers and Vice Presidents.
- Attend handover meetings for new accounts from the on-boarding team for the tier.
- Responsible for unclean order management for the tier.
- Maintain the tiers email folders within the order entry inbox.
- Provide cover for Team Leader's responsibilities when they are out of the business.
Requirements:
- Effective written and verbal communication skills.
- Excellent attention to detail.
- Pro-active, creative, and self-motivated work style.
- Exceptional organization and time management skills.
- Demonstrable client service focus.
- Previous supervisory experience advantageous.
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Tier Supervisor
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Tier Supervisor for Order Entry
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Order Entry Team Lead
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Order Entry Team Lead
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Order Entry Operations Manager
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Order Entry Coordinator Specialist
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Order Fulfillment Specialist
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