Fulfillment Process Manager

3 weeks ago


London, Greater London, United Kingdom Funko Full time

About Our Ideal Candidate

We're seeking a highly motivated Operational Lead to join our team at Funko. As a key member of our Order Entry department, you will play a pivotal role in ensuring seamless customer and operational transactions.

Your Key Responsibilities:

  1. Lead a team of Order Entry Coordinators, guiding them in processing sales orders accurately and efficiently in D365, in line with fulfillment policies.
  2. Supervise and motivate direct reports, conducting regular feedback sessions, performance evaluations, and training to enhance skills and productivity.
  3. Collaborate with the Team Leader to design and document customer-centric processes, promoting scalability and accuracy.
  4. Drive the team to meet or surpass tier-level KPIs, focusing on productivity, customer satisfaction, and growth.
  5. Compile reports for the Tier Team Leader, highlighting key metrics and suggesting areas for improvement.
  6. Ensure exceptional customer service, leading to enhanced productivity and achievement of incentive targets.
  7. Develop and deliver training programs for new starters within the Order Entry Team, cultivating a culture of knowledge sharing and excellence.
  8. Analyze Order Entry exception reports for the tier, pinpointing opportunities for process enhancements.
  9. Support projects initiated by the Senior Manager, Key Accounts & BTB Customer Service - EMEA & Vice President, Operations.
  10. Attend handover meetings for new accounts from the onboarding team, ensuring seamless transitions.
  11. Accountable for managing unclean orders for the tier and maintaining the email folders within the order entry inbox.
  12. Provide coverage for the Team Leader's duties when they are away from the office.

What We Offer:

$70,000 - $90,000 annually, depending on qualifications and experience, along with a comprehensive benefits package and opportunities for professional growth.



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