Fulfillment Process Manager
3 weeks ago
About Our Ideal Candidate
We're seeking a highly motivated Operational Lead to join our team at Funko. As a key member of our Order Entry department, you will play a pivotal role in ensuring seamless customer and operational transactions.
Your Key Responsibilities:
- Lead a team of Order Entry Coordinators, guiding them in processing sales orders accurately and efficiently in D365, in line with fulfillment policies.
- Supervise and motivate direct reports, conducting regular feedback sessions, performance evaluations, and training to enhance skills and productivity.
- Collaborate with the Team Leader to design and document customer-centric processes, promoting scalability and accuracy.
- Drive the team to meet or surpass tier-level KPIs, focusing on productivity, customer satisfaction, and growth.
- Compile reports for the Tier Team Leader, highlighting key metrics and suggesting areas for improvement.
- Ensure exceptional customer service, leading to enhanced productivity and achievement of incentive targets.
- Develop and deliver training programs for new starters within the Order Entry Team, cultivating a culture of knowledge sharing and excellence.
- Analyze Order Entry exception reports for the tier, pinpointing opportunities for process enhancements.
- Support projects initiated by the Senior Manager, Key Accounts & BTB Customer Service - EMEA & Vice President, Operations.
- Attend handover meetings for new accounts from the onboarding team, ensuring seamless transitions.
- Accountable for managing unclean orders for the tier and maintaining the email folders within the order entry inbox.
- Provide coverage for the Team Leader's duties when they are away from the office.
What We Offer:
$70,000 - $90,000 annually, depending on qualifications and experience, along with a comprehensive benefits package and opportunities for professional growth.
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