Claims Fulfilment Expert

3 days ago


London, Greater London, United Kingdom UK Tb Full time
About the Role

We are seeking a highly skilled Claims Fulfilment Specialist to join our team at Laka Trade in London. As a key member of our claims handling process, you will be responsible for ensuring the smooth and efficient resolution of insurance claims for our collective members.

Your primary objective will be to procure bicycles and parts or generate e-vouchers to fulfil claims accurately and efficiently. You will communicate with customers to provide updates on the fulfilment process and address any queries or concerns they may have.

In this role, you will maintain a customer-centric approach to ensure a positive experience throughout the claims fulfilment journey. You will also manage the quoting and invoicing process for replaced items belonging to Laka Ltd and facilitate the seamless and timely collection of damaged bicycles and parts.

As a Claims Fulfilment Specialist, you will work closely with our customers to understand their needs and provide solutions that meet their expectations. You will be responsible for salvaging replaced bicycles and components, reducing CO2 emissions through the recycling of recovered bicycles and items.

What We Offer

At Laka, we offer a competitive salary of £38,000 - £42,000 per annum, depending on experience. Our benefits package includes 25 days' annual leave (plus bank holidays), a pension scheme, private medical insurance, and a home set-up allowance of £200.

We are committed to building a diverse and inclusive workplace culture. We believe in celebrating individuality and promoting equal opportunities for all employees. If you are passionate about delivering exceptional customer service and have a strong understanding of technical terms in cycling, we would love to hear from you.



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