Claims Fulfilment Specialist, Laka

1 week ago


London, Greater London, United Kingdom UK Tb Full time
About the Role

We are seeking a highly skilled Fulfilment and Settlement Professional to join our team at Laka Trade in London. As a key member of our claims process, you will play a crucial role in ensuring smooth processing and fulfilment of claims for our collective members.

As a specialist in insurance claims expertise, you will be responsible for procuring bicycles and parts or generating e-vouchers to accurately and efficiently meet our customers' needs. You will also communicate with customers to provide updates on the fulfilment process and address any queries or concerns.

The ideal candidate will have strong empathy for cyclists and a good understanding of technical terms in cycling. They will also be comfortable chatting with our members and demonstrate excellent English verbal & written communication skills.

In addition to your technical expertise, you will be part of a remote-first team that values diversity, equity, inclusion, and belonging. We offer a competitive salary of £35,000 per annum, plus benefits such as share options, company bonus scheme, annual leave, pension scheme, private medical insurance, home set-up allowance, weekly lunch, company-wide events, monthly socials, Laka swag, Laka credit, and mental health support.



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