Customer Service Specialist
2 weeks ago
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. This is a fantastic opportunity to work with a dynamic and innovative company that's transforming the insurance industry.
In this role, you will be responsible for providing exceptional customer service to our cycling community, ensuring they receive the best possible experience with Laka. You'll be the first point of contact for general and claim-related enquiries, working closely with the Customer Experience team to deliver a seamless and convenient experience.
Your key responsibilities will include:
- Supporting customers with general questions about Laka's products and services
- Helping customers file claims and guiding them through the process of replacing or repairing their bikes and kit
- Collaborating with the CX team to provide a convenient, swift, and seamless experience to our members
You'll have the opportunity to work on exciting projects with various teams across the business, including Marketing, Product, and Technology.
To be successful in this role, you'll need:
- A strong empathy for cyclists and an understanding of what it means when someone has their bike stolen, damaged, or injured while riding
- A basic knowledge of technical terms in cycling
- The ability to communicate effectively with customers, both written and verbally
- A passion for delivering excellent customer service and a desire to go the extra mile
This role offers a competitive salary of £26,000 per annum, plus a range of benefits, including remote-working options, share options, and private medical insurance.
Laka is committed to promoting diversity, equity, inclusion, and belonging within our business. We welcome applications from individuals who share our values and are passionate about making a difference in the lives of our customers.
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