Customer Service Specialist
1 day ago
Job Title: Customer Service Specialist
Location: Central London & Hybrid Working
Estimated Salary Range: £35,000 - £40,000 per annum
Overview:Cherry Pick People is a growing developer seeking a skilled Customer Service Specialist to join their team. The ideal candidate will have experience in customer care or customer service within the property, housing, or construction industry.
This role offers a dynamic work environment with a strong moral compass, perfect for someone looking to enhance their skills and contribute to a successful organization.
Main Responsibilities:- Measure customer satisfaction and improve service quality
- Communicate effectively with customers through various channels
- Enhance customer service procedures, policies, and standards
- Collaborate with other departments to identify improvements to customer service
- Promote proactive streamlining of operations and suggest enhancements to customer service
- Manage a portfolio of developments
- Monitor reported defects and respond to customer queries within 48 hours
- Screen, assess, and direct property defect enquiries
- Maintain timely resolutions for remediation works and keep customers informed
- Investigate and solve customer problems before escalation
- Attend site visits when necessary to address ongoing issues
- Identify compensation policies and issue compensation where appropriate
- Establish accurate records of historical defects or recurring issues
- Create an expenditure tracker and report major items to the Head of Customer Experience
Benefits: Generous holiday allowance, healthcare, life assurance, flexible working, cycle to work scheme, and more
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