Customer Service Resolution Specialist
3 weeks ago
Location: London W6
We are offering a salary of £30,000 - £35,000 per annum for this role.
Job Description:- About the Role:
- This is a hybrid role with a minimum of three days in the office. We are seeking a skilled and empathetic Complaints Investigator to join our team and play a pivotal role in ensuring fair and impartial complaint resolutions.
- You will take ownership of complaints from start to finish, conducting thorough investigations and delivering high-quality responses that meet regulatory standards.
Your Key Responsibilities:
- Provide outstanding customer service when interacting with complainants via correspondence, phone, or in person, adhering to service standards and meeting diverse customer needs.
- Demonstrate a commitment to resolution-focused service, striving to resolve complaints effectively at the first stage.
- Take ownership of complaints from initiation to closure, keeping customers regularly informed about progress.
Requirements:
- Proven experience in complaints handling, customer service, or a similar role.
- Solid understanding of regulatory timescales and deadlines for complaint resolution.
- Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.
Contact Information:
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