Customer Service Resolution Specialist

3 weeks ago


London, Greater London, United Kingdom Service Care Solutions Ltd Full time
Job Title: Complaints Investigator

Location: London W6

We are offering a salary of £30,000 - £35,000 per annum for this role.

Job Description:
  • About the Role:
  • This is a hybrid role with a minimum of three days in the office. We are seeking a skilled and empathetic Complaints Investigator to join our team and play a pivotal role in ensuring fair and impartial complaint resolutions.
  • You will take ownership of complaints from start to finish, conducting thorough investigations and delivering high-quality responses that meet regulatory standards.

Your Key Responsibilities:

  • Provide outstanding customer service when interacting with complainants via correspondence, phone, or in person, adhering to service standards and meeting diverse customer needs.
  • Demonstrate a commitment to resolution-focused service, striving to resolve complaints effectively at the first stage.
  • Take ownership of complaints from initiation to closure, keeping customers regularly informed about progress.

Requirements:

  • Proven experience in complaints handling, customer service, or a similar role.
  • Solid understanding of regulatory timescales and deadlines for complaint resolution.
  • Strong written and verbal communication skills, with the ability to draft clear and professional correspondence.

Contact Information:



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