Residential Dispute Resolution Specialist

4 days ago


London, Greater London, United Kingdom Service Care Solutions Ltd Full time
Job Overview

We are seeking a skilled Residential Dispute Resolution Specialist to join our team at Service Care Solutions Ltd. This role is responsible for resolving escalated complaints in accordance with the Housing Ombudsman Complaint Handling Code.

Key Responsibilities
  • Act as a subject matter expert in dispute resolution, ensuring compliance with regulatory requirements.
  • Provide excellent customer service through correspondence, phone, or face-to-face interactions.
  • Draft complex response letters for senior management and stakeholders.
  • Manage communications with customers and external partners, implementing improvements where necessary.
  • Identify and mitigate reputational risks, logging lessons learned and supporting operational teams.
  • Advise on compensation and complaint reviews, ensuring a robust and fair process.

Salary: £26.94 PAYE / £31.60 Umbrella per hour

What We're Looking For
  • Proven expertise in dispute resolution and complaint management.
  • Strong written and verbal communication skills with attention to detail.
  • Ability to manage complex complaints and provide clear resolutions.
  • Familiarity with the Housing Ombudsman Complaint Handling Code is highly desirable.
  • Commitment to providing a positive experience for residents and meeting diverse customer needs.


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