Fulfilment Services Coordinator

3 weeks ago


London, Greater London, United Kingdom UK Tb Full time
Fulfilment Services Coordinator Job Description

We are seeking a highly skilled Fulfilment Services Coordinator to join our team at Laka Trade in London.

As a key member of our claims resolution team, you will be responsible for ensuring the smooth processing and fulfilment of claims for our collective members. You will procure bicycles and parts or generate e-vouchers to fulfill claims accurately and efficiently, communicate with customers to provide updates on the fulfilment process, and manage expectations.

The ideal candidate will have strong empathy for cyclists, excellent English verbal and written communication skills, and a good understanding of technical terms in cycling. You will also be comfortable working in a remote-first environment and have a flexible approach to work arrangements.

Requirements
  • Strong empathy for cyclists
  • Excellent English verbal and written communication skills
  • Good understanding of technical terms in cycling
  • Comfortable working in a remote-first environment

We offer a competitive salary of £33,000 per annum, depending on experience, plus benefits including share options, company bonus scheme, and private medical insurance.



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