Order Fulfillment Specialist
17 hours ago
ROI Rocket is a leading provider of market intelligence and technology services in the United States, with rapid growth. We take pride in our foundation of superior sample quality and customer service that goes above and beyond. Our team's hard work has led to partnerships with hundreds of corporations, service companies, investment companies, consultancies, universities, and creative agencies.
The Fulfillment Coordinator role ensures timely and accurate product fulfillment by managing inventory, tracking shipments, and serving as the primary point of contact between the client and the warehouse. This position plays a crucial role in enhancing client satisfaction through effective communication and problem-solving, while contributing to the overall efficiency and success of the organization.
Key Responsibilities:
- Communicate upcoming projects to the warehouse team and inform clients about product arrival.
- Update SharePoint documents with relevant study information when available.
- Provide counts and photos of received products to clients within 24 hours.
- Share necessary shipment details with the warehouse, including product inserts and panelist letters.
- Track shipment progress with the warehouse.
- Integrate shipping files from clients and upload them to the warehouse FTP site.
- Work with the warehouse to respond to ad hoc requests from clients outside standard operations.
Requirements:
- 2-4 years of logistics or fulfillment coordination experience in a high-volume environment.
- Strong organizational skills with ability to multitask and manage competing priorities.
- Ability to work independently, adapt quickly to change, and maintain attention to detail.
- Proficiency in data entry with accuracy in order processing.
- Excellent verbal and written communication skills, with fluency in English and French highly preferred.
What We Offer:
- A competitive salary: £38,000 - £48,000.
- Flexible vacation policy.
- Comprehensive health, vision, and dental insurance.
- Commuter benefits.
- Opportunity for career progression with room for personal growth.
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