Operational Lead
2 weeks ago
About the Role
Funko is seeking a highly skilled Operational Lead to oversee the performance of Order Entry Coordinators within their tier. This key position plays a crucial role in ensuring seamless customer and operational transactions.
Key Responsibilities:
- Lead a team of Order Entry Coordinators, providing guidance and support to ensure accurate and timely processing of sales orders in D365, in line with fulfillment policies.
- Manage and supervise direct reports, conducting regular one-to-ones, performance reviews, and training sessions to enhance skills.
- Collaborate with the Team Leader to develop and document customer-specific processes, promoting efficiency and quality.
- Motivate the team to achieve or exceed tier-level KPIs, driving productivity and growth.
- Prepare reports for the Tier Team Leader, highlighting key performance indicators and areas for improvement.
- Ensure exceptional customer service, resulting in increased productivity and meeting incentive goals.
- Train new starters within the Order Entry Team, fostering knowledge sharing and best practices.
- Monitor Order Entry exception reports for the tier, identifying areas for process improvements.
- Support projects assigned by the Senior Manager, Key Accounts & BTB Customer Service - EMEA & Vice President, Operations.
- Participate in handover meetings for new accounts from the onboarding team, ensuring a smooth transition.
- Responsible for unclean order management for the tier and maintaining the tiers email folders within the order entry inbox.
- Provide cover for the Team Leader's responsibilities when they are out of the office.
About You
- You must have excellent written and verbal communication skills.
- Demonstrate exceptional attention to detail.
- Possess a proactive, creative, and self-motivated work style.
- Showcase exceptional organization and time management skills.
- Demonstrate a strong client service focus.
- Prior supervisory experience is advantageous but not essential.
Salary Range: $60,000 - $80,000 per annum, depending on qualifications and experience. We offer a competitive compensation package, including benefits and opportunities for professional growth.
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