Tier Supervisor for Order Entry

3 days ago


London, Greater London, United Kingdom Funko Full time

About the Role

The Order Entry Team Lead will play a vital role in Funko's success by overseeing the performance of Order Entry Coordinators and ensuring timely processing of sales orders in our D365 system. This individual will be responsible for building scalable and accurate processes, collaborating with the team, and delivering exceptional customer service.

Responsibilities:

  1. Process sales orders accurately and on time, adhering to our fulfillment policy.
  2. Supervise direct reports, providing regular feedback, coaching, and development opportunities.
  3. Work closely with the Team Leader to map and document customer-specific processes within the tier.
  4. Drive team performance, ensuring they meet or exceed tier-level KPIs, while maintaining high levels of customer satisfaction.
  5. Develop and maintain comprehensive reports for the Tier Team Leader, highlighting key performance indicators.
  6. Train new starters within the Order Entry Team, promoting knowledge sharing and skill development.
  7. Identify and address order entry exceptions, optimizing team performance and efficiency.
  8. Participate in projects assigned by senior leadership, contributing to business growth and innovation.

What You'll Bring:

  1. Demonstrate strong written and verbal communication skills, enabling effective collaboration with colleagues and stakeholders.
  2. Showcase attention to detail, upholding high standards in work quality and accuracy.
  3. Embody a proactive, creative, and self-motivated work style, embracing challenges and seizing opportunities.
  4. Display exceptional organizational and time management skills, prioritizing tasks and meeting deadlines.
  5. Highlight a client service focus, consistently delivering high-quality results and exceeding expectations.
  6. Previous supervisory experience is advantageous but not required.

Salary Range: The estimated salary for this position is $65,000 - $85,000 per annum, based on qualifications and experience.


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