Order Entry Operations Manager

6 hours ago


London, Greater London, United Kingdom Funko Full time
Job Overview
Funko is seeking a highly skilled Order Entry Operations Manager to join their team. As an Order Entry Operations Manager, you will be responsible for the performance of the Order Entry Coordinators within your tier and will oversee customer and operational transactions.

The ideal candidate will have excellent attention to detail, effective written and verbal communication skills, and exceptional organization and time management skills. Previous supervisory experience is advantageous.

Responsibilities:
  • Work as part of the team to process sales orders in the system (D365) accurately and on time in alignment with the fulfilment policy.
  • Manage and supervise direct reports, delivering regular one-to-ones, performance reviews and training requirements.
  • Assist in mapping & documenting customer specific processes within the tier.
  • Motivate the tier team to meet or exceed tier-level KPI's.
  • Prepare reports for the tier Team Leader.
  • Ensure the highest level of customer service resulting in increased productivity and achieving incentive goals.
  • Training new starters within the Order Entry Team.
  • Order Entry exception reporting for the tier.
  • Attend handover meetings for new accounts from the on-boarding team for the tier.
  • Responsible for unclean order management for the tier.


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