Tier Management Supervisor

3 weeks ago


London, Greater London, United Kingdom Funko Full time
Fulfillment Process Leadership Role
The Fulfillment Process Manager at Funko oversees the performance of Order Entry Coordinators, driving efficient customer and operational transactions. This role works closely with Team Leaders, Senior Managers, and Vice Presidents to create scalable processes that enhance downstream success.

Main Responsibilities:
  • Collaborate with the team to process sales orders promptly, adhering to the fulfilment policy.
  • Spearhead direct report supervision, facilitating regular one-to-ones, performance evaluations, and training sessions.
  • Support documentation of customer-specific processes within the tier.
  • Stimulate the tier team to achieve or surpass tier-level KPIs.
  • Compile insightful reports for the tier Team Leader.
  • Promote excellent customer service, leading to improved productivity and goal attainment.
  • Train new employees within the Order Entry department.
  • Manage Order Entry exception reports for the tier.
  • Participate in projects delegated by Senior Managers and Vice Presidents.
  • Attend handover meetings for new accounts from the on-boarding team for the tier.
  • Be accountable for unclean order management for the tier.
  • Maintain the tiers email folders within the order entry inbox.
  • Cover Team Leader's responsibilities during their absence.

Necessary Skills and Qualifications:
  • Strong written and verbal communication skills.
  • High degree of attention to detail.
  • Proactive, innovative, and motivated work approach.
  • Outstanding organizational and time management abilities.
  • Demonstrated focus on delivering exceptional customer service.
  • Prior supervisory experience beneficial.
Compensation Package: Estimated annual salary range $65,000-$85,000.
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